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Senior Program Manager, Program Services - Amazon
Northwest CenterUnited Statesfull_timeVerifiedPosted 26 Nov 2025
💰 $150,000/yr($135,408/yr – $150,000/yr)
About the role
Northwest Center has been a vendor at Amazon for over 20 years. The NWC @ Amazon division has grown to over 360 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion. Position Title: Senior Program ManagerLocation: South Lake Union and the Greater Puget Sound region We’re looking for a trailblazing, strategic leader to elevate our program services to new heights. As the Senior Program Manager, you will drive continuous improvement and strategic alignment across multiple programs, managing a P&L of $6M+ and teams of 60+ employees across various regions. The senior manager is a results-driven, collaborative leader who manages multiple program initiatives requiring tactical expertise, strong creative problem-solving, and the ability to operate with limited guidance. This position is accountable for program performance, including designing and implementing long-term process improvements to meet operational objectives and service level targets.
The senior manager champions continuous improvement, develops cross-functional relationships, and implements strategic initiatives to enhance operational efficiency and financial impact across their portfolio. They are responsible for supporting growth initiatives, collaborating with senior leadership on strategy development, and building empowered teams to drive successful program deployment.
An individual will be successful in this role if they excel at rapid deployment while maintaining quality and exhibit both tactical and strategic management capabilities. The senior manager must effectively communicate decisions, plans, goals, and strategies with stakeholders at all levels, from executives to front-line staff, while ensuring alignment with organizational objectives.
In alignment with our commitment to fostering a diverse, equitable, and inclusive workplace, we are dedicated to building teams with varied backgrounds, identities, and experiences. If you align with the majority of our qualifications and share Northwest Center's values and mission, we warmly invite you to apply. Full Salary Range: $135,408 - $150,000 per yearSchedule: Full Time, Monday – Friday between program operating hours of 6:00am – 6:00pmWhat We Can Offer:
https://nwcbenefits.hrbenefits.net/
What You Will DoPeople
The senior manager champions continuous improvement, develops cross-functional relationships, and implements strategic initiatives to enhance operational efficiency and financial impact across their portfolio. They are responsible for supporting growth initiatives, collaborating with senior leadership on strategy development, and building empowered teams to drive successful program deployment.
An individual will be successful in this role if they excel at rapid deployment while maintaining quality and exhibit both tactical and strategic management capabilities. The senior manager must effectively communicate decisions, plans, goals, and strategies with stakeholders at all levels, from executives to front-line staff, while ensuring alignment with organizational objectives.
In alignment with our commitment to fostering a diverse, equitable, and inclusive workplace, we are dedicated to building teams with varied backgrounds, identities, and experiences. If you align with the majority of our qualifications and share Northwest Center's values and mission, we warmly invite you to apply. Full Salary Range: $135,408 - $150,000 per yearSchedule: Full Time, Monday – Friday between program operating hours of 6:00am – 6:00pmWhat We Can Offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
https://nwcbenefits.hrbenefits.net/
What You Will DoPeople
- Responsible for leadership level development through individualized goal creation and training plans to ensure that employees achieve professional development goals.
- Help to bond, unify, and promote growth for levels of supervisory and management leadership.
- Supports and embraces an inclusive and diverse workforce.
- Understands and promotes Northwest Center’s mission throughout the workplace, working as an ambassador of the OneNWC culture.
- Works to promote equity and inclusion throughout the division.
- Carry out supervisory responsibilities in accordance with NWC and client policies and procedures. Additional responsibilities include recruitment and interviewing, training and supporting staff; planning, assigning and directing work; rewarding and providing corrective feedback to employees and effective escalation resolution.
- Contributes to a positive work environment that encourages retenti
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