Managing Director, Head of Architecture , Retail & Multi-Site

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

We are seeking an experienced Head of Retail and Multi-Site Architecture to lead strategic market expansion and architectural excellence across retail and multi-site project sectors throughout the Americas region. This senior leadership role uniquely combines strategic growth leadership with architectural direction, advancing our unified North American design strategy through business development, thought leadership, and design delivery excellence.

The successful candidate will spearhead go-to-market strategies, cultivate C-suite relationships, lead architectural production, and position JLL Design as the trusted partner for transformative retail environments across the Americas region.

Key Responsibilities

Strategic Growth & Market Expansion

• Develop and execute comprehensive go-to-market strategies to achieve growth targets, revenue generation, and profitability goals for retail architecture services
• Identify and pursue new market opportunities, client segments, and service offerings across retail and multi-site sectors
• Build capabilities through strategic recruitment while leveraging JLL’s existing network and resources
• Monitor competitive landscape and market trends to differentiate JLL Design offerings and identify emerging opportunities
• Establish clear targets and track performance metrics for sustainable growth and market penetration

External Business Development & Thought Leadership

• Proactively source new business opportunities through client events, industry conferences, speaking engagements, and digital platforms including LinkedIn
• Build and maintain strategic C-suite relationships across Americas markets, targeting key decision makers in retail and workplace sectors
• Establish thought leadership positioning through published case studies, podium presentations, white papers, and active industry engagement
• Prepare compelling supporting materials including architectural drawings, renderings, presentations, and feasibility studies for new business pitches
• Develop and execute strategic client event programming showcasing JLL Design capabilities and market expertise
• Lead high-stakes contract negotiations and identify cross-selling opportunities across JLL Design’s integrated service offerings
• Participate in strategic roadshows and marketing events to generate qualified new business opportunities and strengthen market presence

Architecture Leadership & Design Delivery

• Serve as Head of Retail and Multi-Site Architecture for the Americas, representing JLL Design’s architectural vision, design philosophy, and commitment to excellence
• Lead production of conceptual designs, schematic documentation, and high-level feasibility studies supporting both business development initiatives and client delivery
• Oversee architectural standards, design quality, technical execution, and innovation across retail and workplace projects
• Lead and uphold Building Information Modeling (BIM) standards, digital documentation workflows, and technology-enabled architectural delivery processes to ensure consistency, scalability, and technical excellence across retail and multi-site programs
• Ensure effective use of BIM tools and digital design technologies to support design quality, documentation consistency, coordination efficiency, and scalable project delivery
• Partner with internal design and technical teams to drive BIM-enabled collaboration, prototype standardization, rollout efficiency, and multi-site program execution
• Champion innovation in architectural production through BIM, visualization tools, digital documentation platforms, and emerging design technologies
• Collaborate closely with design teams to align strategic growth initiatives with creative delivery excellence and client satisfaction
• Oversee integration planning of acquired firms, ensuring cultural alignment with JLL Design’s values, standards, and brand identity
• Provide expert architectural guidance and technical leadership to support pitch development, proposal responses, and project delivery
• Ensure all design work meets the highest standards of innova