Robotics Customer Service Representative - 2nd Shift (Hybrid)

Work Flexibility: Hybrid or Onsite

Shift: Monday – Friday, 1:00 PM – 9:00 PM ET

Summary:

As the Robotics Customer Service Representative, you will handle all incoming customer and field service calls and robotic part requests, as well as complete order entry and in turn facilitate shipments and required returns. Additionally, you will provide logistics support to all sales and field personnel for Capital sales and transfers for domestic and international sites.

What You Will Do:

• Enter sales orders for robotic parts for all external customers; Stryker Sales, Stryker Affiliates, Field Service Engineers (FSEs), and internal requests into the Expandable System.
• Maintain knowledge of software versions of the robotic systems to ensure accuracy of ordering parts.
• Coordinate with Planning, Materials and Distribution Team to ensure timely shipment of instruments.
• Process QA complaints, creating RMA’s and execute RMA procedures when needed including follow up of returns and processing replacement parts.
• Manage all system field upgrades through future CAPAs and ECNs for products release, maintaining ECN requirements, creating sales orders, work orders/cases and creating spread sheets for tracking.
• Manage logistics of capital sales equipment and maintain the movement of capital inventory.
• Manage movement of all inventories through our Distribution centers (Millstone and Kenco system).

What You Need:

Required:

• High school diploma or equivalent
• 2+ years of relevant experience

Travel Percentage: None

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.