People and Culture Generalist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

The Opportunity:

We are seeking a People and Culture Generalist, an exciting opportunity to be part of Four Seasons Hotel and Private Residences Nashville!

This individual understands the importance of a culture starting with the heart and allowing those around them to show up as their best, most authentic selves. A strong sense of ethics and integrity, a passion for people, and desire for growth and learning will make this candidate successful.

Responsibilities Include (but are not limited to):

• The ability to treat all employees in a friendly and courteous manner the employees are our guests.
• The ability to process confidential information without compromising the nature of the material or information.
• The ability to process Workday transactions including but not limited to new hires, job requisitions, transfers, compensation changes and terminations.
• The ability to answer telephone calls (keeping with Four Seasons standards), offering information, verifying present/past employment & handling personal calls for employees.
• The ability to screen applicants, do reference checks, forward applications to Department Heads and Division Heads, mail form letters, process new hires, and complete new hire files.
• The ability to process and route incoming and outgoing mail including all communication with Home Office.
• The ability to trace all due dates for managers, including but not limited to reviews, Online Program checklists, and IDPs.
• The ability to generate and distribute all monthly reports including but not limited to overdue performance reviews, birthday, anniversary, new hire, and termination lists.
• The ability to maintain the cleanliness of the office, order supplies and process invoices.
• The ability to update and maintain the hotel's Viva Engage page.
• Support the Talent Acquisition Manager with recruitment and attend labor meeting
• Assist with retention by managing the 30-60-6-month stay day surveys.
• Manage the Hotel’s attestation process and process bi-annual audits in coordination with capgemini.
• Support the Learning & Development manager with Ethics & Safety training and tracking.
• Own special projects including but not limited to creation of manager welcome gift, Embark graduation gift and ECI for heart of house collateral.
• The ability to support in coordinating all employees related functions including holiday party, children's party, theme days, picnic, etc.
• The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to maintain complete files for all current and terminated employees.