Email Site Reliability Engineer (SRE)/Operations Specialist - Assistant Vice President

Job Description:

Job Title Email Site Reliability Engineer (SRE)/Operations Specialist

Corporate Title Assistant Vice President

Location Jacksonville, FL

Overview

The Email Site Reliability Engineer (SRE)/Service Operations team is responsible for the day-to-day support of the end user's platform for the Bank's global Email, Productivity, and Collaboration environment. As part of this team, you will work closely with the other platform towers, such as mobility, desktop, voice systems, email, collaboration, unified communications, and audio visual. As the Email SRE / Operations Specialist, your main tasks will consist of the daily operation and maintenance of the Email Infrastructure. You will analyze issues, request fulfillment, incident management, resolution of issues and conflicts, proactive improvements, and automation within the environment, in addition to running reports and attending meetings.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You’ll Do

• Responsible for the management and support of the Exchange environment, mixture of vendor managed and on-premises, sanity check any changes to the environments, implementation of new initiatives handed across from Engineering, and troubleshooting in-house developed scripts, in addition to performing monitoring, escalation, incident handling, change processing, firewall checks, standard reporting, monthly consumption analysis and reporting, developing, and maintaining Knowledge Articles

• Follow all guidelines and controls for each process to ensure compliance and quality, and act as the point of contact for vendor supported Exchange environment for escalations, as well as the co-ordination point for projects taking ownership were necessary to ensure successful transition into production

• Track the implementation of resolution tasks; collect, interpret, and respond to changes in production data as appropriate; provide regular and reliable reporting of relevant data to meet management requirements

• Provide input and contribute to product or service-related audits, and ensure regular activity such as patching, and backups is completing successfully, while raising and implementing changes for both your own tasks and those from Engineering/SRE team, and producing process documentation and Knowledge base articles and "how to" guides

• Proactively engage Major Incident Management and maintain effective communications with stakeholders during downtime events. Assist with resolution efforts and perform root cause analysis as needed on major incidents

• Identify risks, issues and product defects related to applications and/or services and drive their resolution, while reviewing and responding to alerts generated by in house monitoring solutions and either resolve or escalate to vendor support

Skills You’ll Need

• Experience in Agile and associated tool sets, as well as building Exchange servers, Active Directory / Azure AD sync / ADFS, Exchange Online Protection, and hands on experience of Exchange server patching

• Knowledge and/or exposure to SRE (Site Reliability Engineering) principles and practice with good knowledge of Data availability group and working knowledge of Information Technology (IT) applications, network infrastructure technology and the application of security components and corresponding interfaces 

• Experience with Exchange Online, Exchange 2013, 2016, 2019, Exchange Online Policy, Migration, Compliance, Exchange Online Addresses, Mailboxes, Archiving Management, and Administering Exchange Online Mail Flow 

• Proven experience Troubleshooting with Exchange Online in Office 365 , Traded Credit Positions (TCP)/IP networking, and PowerShell, in addition to previous experience on working in Email service environment

• Familiarization with software development life cycle (SDLC) tools and processes 

Skills That Will Help You Excel

• Transparent Teamwork with structured upward & downward communication and training skills 

• Good communication skills (both written and verbal)

• Ability to work with diverse global teams, learn new skills through self-learning, and work re