Inside Sales Representative - Pacific Northwest Region

For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.

Position Overview

Under the direction of the Inside Sales Supervisor, the Inside Sales Representative is responsible for driving sales growth within their assigned district. This role will build strong relationships with existing accounts by providing product knowledge, training, and support to help customers achieve their goals. In addition, the Inside Sales Representative will identify and develop new opportunities, dedicating approximately 20% of their time to driving new account growth. Key responsibilities include conducting needs-based conversations with current customers, ensuring a smooth and consultative sales process, and promoting attendance at educational events and seminars. Success in this role is driven by consistent outreach — through calls, emails, and other touch points — to engage with both existing and new accounts, with a focus on delivering value and fostering long-term partnerships.

Essential Functions

• Achieve sales goals by building strong relationships with healthcare practitioners (HCPs) through phone, email, and virtual outreach.
• Engage customers daily with proactive calls and emails, providing product support, processing orders, and ensuring an excellent service experience.
• Promote education and growth by driving attendance at seminars, events, and training opportunities.
• Serve as a trusted resource, using product knowledge to answer questions, identify customer needs, and recommend solutions.
• Collaborate across teams — partnering with Sales, Marketing, Customer Care, and Finance to deliver a seamless customer experience.
• Leverage data and insights to make informed decisions that support customer success and business growth.
• Maintain accurate records of customer interactions, leads, and opportunities in the CRM system.
• Represent Standard Process at regional and national conferences or tradeshows as needed.

 

Qualifications

Education

• Bachelor’s degree in Sales or Marketing preferred, or equivalent work experience in related field

Certifications/Licenses

• N/A

Experience

• 2+ years of experience in inside sales, account management, or customer support
• Experience with consultative phone sales, presenting product information, prospecting, and cold calling preferred
• Experience using Customer Relationship Management (CRM) software is a plus

Specialized Knowledge and Skills

• Excellent communication skills both verbal and written
• Results driven individual with strong desire to succeed, high energy, self-starter
• Strong commitment to customer service and product descriptive skills
• Strong organizational and time management skills
• Adaptable, professional, courteous, and motivated
• Knowledge of commonly used terms in the supplement industry
• Ability to multitask and work in a fast and changing environment
• Must work well individually and as a member of a team
• Willingness to learn new skills and actively participate in professional development
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and an ability to effectively use sales and marketing software & CRM
• Strong internet research skills required

Necessary Competencies

• Communication (verbal and written)
• Ethics/Integrity
• Customer Focus
• Personal Accountability/Professionalism
• Selling Skills
• Results Oriented/Drive for Results
• Perseverance/Tenacity
• Resilience

Travel Requirements

• 5-10%

Compensation
The anticipated hourly pay range for this position is $27.24 to $39.50, with a midpoint of $33.37. This range is based on the cost of labor in Wisconsin and may change based on labor costs in other locations. While compensation will ultimately be determined based on qualifications and experience, offers typically do not exceed the midpoint of the range!

Benefits Package

Standard Process is proud to be a top workplace. We offer a comprehensive and competitive benefit package, which includes:

• Competitive salary and annual incentive program<