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The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth-largest transportation system in the U.S., connecting communities across a 2,200-square-mile service region. SEPTA is at the forefront of innovation in the transit industry, ensuring reliable and efficient services while driving economic growth in the Philadelphia region.

 

We are proud to be recognized as:

2023 FORBES Best in State Employer

Philadelphia Employer of Choice for 2024

 

We are seeking to hire a candidate for our Video Technical Support Manager (9218).    

 

Opening Date: 04/28/2026

Closing Date: 05/05/2026

Job Grade: SAM 40

Salary Range: $82,342.00-$102,908.00       

OVERALL DESCRIPTION

As an immediate report to the Director, Video & Evidence Unit (VEU), this position is responsible for the liaison bridging that is necessary to migrate and sustain video systems support work from non-specialized embedded craft personnel to a third party video support specialty arrangement. As the chief resource involved in, and responsible for undertaking process and performance engineering assignments within the Video Unit, this position is charged with project related activities of significant complexity, size and scope, intended to ensure positive relationship management and video systems uptime at levels so defined in systems support specifications and other documents. As well, this role requires a unique understanding of the current video systems technical functionality and a requirement to keep pace with industry developments in the mobile and fixed video systems space, not only in the area of digital recording systems but also wireless network transmission, distribution and contention theory and practice.

SPECIFIC RESPONSIBILITIES

1. Provides a primary support role in the ongoing development and refinement of the video  harvest operation and maintenance plan for mobile and fixed video surveillance systems; with emphasis on process and technical relationship to best practice adherence to evidentiary and authentication issues, Chain of Custody and spoliation of evidence, and matters promoting the “Best Evidence Rule”.
2. Provides highly specialized technical expertise in support of project/program activities.
3. Responsible in a collateral arrangement with VEU managers for the ongoing development of systems, applications and umbilical software training for use in the monitoring of mobile video systems health and functionality by the Video Analyst staff complement. Provide related mentorship to junior staff, associates, or Video Analyst assets.
4. Assists in the preparation of budgets for proposed projects/programs and work to be contracted to a third party.
5. Monitors and facilitates ongoing support to achieve optimal network connectivity for fixed stations video applications, and signal strength propagation for the fleet of mobile systems, matching stations video and onboard video systems componentry performance for the collective video program camera deployment.
6. From a system support perspective, pace and monitor VEU’s Operating and Capitally Funded annual project and performance plans against budget, recommending adjustments as changing situations dictate.
7. Supports the overall development of technology components to the rolling 3 year plan for major projects, technology refreshment and program migration solutions.
8. Implements design plans, specifications, and construction procedures in areas of responsibility, and in accordance with contract documentation.  Responsibilities shall include conceptual, preliminary, final design, costing of projects as directed by senior level management, and facilitating Process Engineering design and analysis relevant to involved support disciplines.
9. Prepares Requests for Proposals, manages consultant/ systems support contracts, coordinates design concepts and review with Video Program requirements and Operations Departments.  May represent the Authority with special interest groups and/or local communities, and present process or system expectations at public meetings.
10. Functions as Project Manager, during the procurement, development, installation and implementation stages of a project related to the Video Program. This includes project management,  infrastructure construction, vehicle or stations-side installation oversight, acceptance and coordination with third party prov