Lead Maintenance Technician

Overview

The Operations Technician is responsible for inspecting and troubleshooting maintenance/operational duties pertaining to the access of the community and/or its building and common areas, troubleshooting access systems, building and grounds oversight for compliance and reporting to management on all areas.

 

The Operations Technician provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Responsibilities

Maintenance-Operational Duties: -Envera System protocols oversight -Gate arm functionality and repairs -RFID equipment maintenance -Camera troubleshooting & video retrieval as needed -Software/hardware diagnostics -Auxiliary gate troubleshooting

Basic Troubleshooting & Coordination: -System reboots and minor repairs -Vendor coordination for escalated repairs -Interface with Marion County Fire Department, EMTs, and the Sheriff’s Office as needed

Building & Grounds Oversight:

-Locking/unlocking buildings as needed

-Responding to common area maintenance emergencies

-Fire alarm and kitchen hood exhaust safety monitoring

-Fitness center minor equipment & technology troubleshooting

-Remote A/C temperature control -Emergency protocols (Hurricane preparedness) -Identifying and reporting community violations, maintenance/restocking needs, and signage issues, and operational concerns

Communication & Follow-up: -Assisting residents with Envera App education and sign-ups -Ensuring prompt communication and follow-up on service and maintenance issues -Monitoring the Rover phone and responding to resident concerns -On-site wildlife contact and handling

 

Disclaimer: Duties may be modified as operational needs change.

· Completes a daily walk-through and drive-through of the property to ensure an aesthetically pleasing environment with fully functioning equipment and amenities.

· Working knowledge of all tools and equipment, repair, and maintenance of that equipment, and requesting or reporting equipment issues to management

· Maintains a safe work environment.

· Maintains and reports vehicle needs (gas, cleaning, etc…)

· Provides inspection reports, checklists, log and other reports to the Operations Manager or Property Manager detailing property condition, safety issues, project updates and any other requested information.

· Using the established guidelines, assists in the preparation and implementation of a preventative maintenance program for the building and/or community, documenting procedures and processes followed.

· Executes the work schedule in agreement with the Operations Manager

· Responds to emergencies in the building and/or community as needed. Maintains thorough knowledge and understanding of the emergency equipment and procedures and communicates to the Operations Manager or the Property Manager the status and outcome of any emergency.

· Other duties and responsibilities as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalency required.

• Additional vocational training and certifications may be recommended

• Position will require a valid Driver’s License.

Skills and Abilities

• Excellent verbal and written communication skills.

• Excellent interpersonal and organizational skills and attention to detail

• Strong analytical and problem-solving skills.

• Ability to prioritize tasks.

• Ability to act with integrity, professionalism, and confidentiality.

• Communicate, receive, and exchange ideas and information by means of spoken and written.

• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.

• Able to work under tight deadlines and use time effectively based on key priorities.

• Basic command of computer hardware/software is required

 

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.

• Ability