Network Operations Associate

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of the professional skills industry with a presence in more than 200 countries worldwide? If so, this is your chance to apply now! 📥

PeopleCert is looking for a Network Operations Associate to join our Examinations & Network Operations Department.

As a Network Operations Associate, your tasks will include the following:

• Manage the onboarding/accreditation of new partners and implement tasks such as: application review, QMS assessment, trainers’ accreditation, courseware assessments, contracts issuance.
• Handle the additional products/licenses accreditation of existing partners and implements tasks as above
• Assign the courseware and trainer assessment tasks to courseware and trainer assessors. Review assessments reports and notify partners about the relevant results
• Manage courseware and trainer assessors’ payments
• Keep partners’ records fully informed
• Provide guidelines to Network Operations Assistant, where needed
• Handle requests from partners relevant to the above processes
• Implement partners’ contract renewals, contract transfer and terminations (partial or total)
• Escalate cases, that require special treatment or approval, to the Senior Network Operations Associate or Head of Network Operations
• Update Test Owners' systems in cases of partners’ activations, deactivations, termination process
• Work effectively in a team environment and liaises with Quality, Examinations and Business Development teams, in order to ensure a smooth and effective accreditation process within the set timeframes.
• Carry out any reasonably allocated duties and tasks, relevant to the role and the scope of activities by applying a flexible & adaptable customer centric approach to serve PeopleCert’s multinational presence and global operations across multiple time zones

What we look for:

• Bachelor’s degree in any discipline
• Minimum 2 years’ working experience in administration and/or operations role
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus). Extra languages desired
• Advanced computer literacy is required. ECDL Advance level certification is desirable
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment

What we offer:

• Work in an international, dynamic and fun atmosphere 💯
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices in a global environment 📈
• Constant personal and professional development 🥇
• 100% Virtual Hiring Process 💻

If you want to become a member of our international, dynamic and agile team that creates world leading software products, then we should certainly like to hear from you!

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at PeopleCert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to PeopleCert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Discl