IT Systems Analyst Lead (New Business)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated IT Systems Analyst Lead, you will provide SME liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include n establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects.

The candidate selected for this position will work with distribution channel and servicing organization transformation, unique agency technology, and new product portfolio offerings.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Charlotte, NC. Relocation assistance is not available for this position.

What you'll do:

• Serves as the primary conduit between IT delivery functions and the business functions through which their technical requirements flow.
• Actively contributes to successful delivery by partnering with Program Management to understand and drive plans for strategy, transformation and operations.
• Accountable for ensuring readiness of scope, business goals and objectives prior to project initiation.
• Delivers coaching, mentoring and just-in-time training to team members through quality reviews and observation.
• Collaborates with IT function Architects on road maps and upgrade strategies.
• Performs high-level analyses on technical topics for pre-project and project topics.
• Supports Project Management and Practice leads with policy, procedures, and governance.
• Participates in process improvement initiatives in support of project strategy efforts.
• Serves as Voice of the Customer for Analyst community.
• Leads innovative opportunities to improve efficiency and productivity for the Analyst role.
• Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of experience in business and/or project management, business/system requirements and technical analysis.
• Expert knowledge of multiple solution delivery life cycles and Business Management methodologies (Waterfall and Agile)
• Expert working knowledge of business productivity products, tools and applications.
• Subject matter expert understanding of system architecture and knowledge of solution development concepts.
• Extensive experience in requirements management, from conception definition to implementation.
• Extensive experience with modeling techniques (e.g. UML) and use case development as well as experience with one or more software development frameworks.

What sets you apart:

• Scrum Master, SAFE, and/ or Digital Product Transformation Certifications are preferred.
• US military experience through military service or a military spouse/domestic partner [optional]

Compensation range: The salary range for this position is: $114,080.00 - $205,340.00.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functi