Senior Software Configuration Analyst

We are seeking a highly skilled and experienced IT professional to drive our Service Asset and Configuration Management (SACM) initiatives. The ideal candidate will play a crucial role in ensuring the accuracy, integrity, and efficiency of our Configuration Management Database (CMDB) and related processes. As a Senior Configuration Management Engineer, you will be accountable for the maintenance of the CMDB, configuration identification and control, and collaboration with IT Operations Management (ITOM), IT Asset Management (ITAM), and Service Management teams. You will be responsible for driving continuous improvement initiatives and working with leaders across the organization to ensure adherence to SACM processes.

 

Responsibilities include but are not limited to:

 

• Accountable for configuration management health metrics, reporting, and remediation activities.
• Responsible for supporting configuration management processes and end user support of the CMDB.
• Responsible for supporting IT Asset Management processes, including training and data management.
• Accountable for fostering collaboration with IT Operations Management (ITOM) and IT Asset Management (ITAM) teams to integrate configuration management practices into operational and asset management processes.
• Responsible for supporting service owners and the management of service portfolios.
• Accountable for developing and maintaining reporting mechanisms to provide insights into the state of the CMDB, configuration item relationships, and adherence to configuration management best practices.
• Responsible for implementing processes to improve overall completeness and correctness within the CMDB.

 

Minimum requirements:

• Proven experience in Hardware and Software Asset Management processes.
• Expert level understanding of CMDB, the CSDM, and portfolio management.
• Experience mapping application services for digital products.
• Ability to influence across organizational levels, particularly senior leaders.
• Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs.
• Experience with IT Service Management toolsets (e.g. ServiceNow, Microsoft SCCM).
• Strong written skills for the creation of end-user documentation and training materials.