Bilingual Customer Service Representative (German & English)

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. 
Job Summary: The Bilingual Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life as a Bilingual Customer Service Representative look like?

• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Provides accurate information about products and services to customers
• Resolves customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s 
• Performs other duties as assigned

What are the required qualifications for a Bilingual Customer Service Representative?

• Fully fluent in English and German, verbal and written
• Graduate of an Associate or Bachelor’s degree; undergraduates are welcome to apply
• Previous customer service experience or equivalent
• Familiar with CRM systems and practices
• Proficient in using computers and various software applications

Having these qualifications are helpful, but not required

• Sales and Technical Support or troubleshooting experience
• Experience supporting customers on all channels - phone calls, chat and email

Ninja Perks and Benefits●       Competitive compensation●       Paid time off, birthday leave●       Bonus and incentive plans●       Opportunities for skills training and personal and professional development●       Employee Referral Program Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?  Disclaimer:The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.  SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.