Facilities Maintenance Engineer

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

 

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Lumen’s Facilities Maintenance Engineers are responsible for providing 24x7x365 Tier II technical support and troubleshooting assistance to field operations for our facilities’ critical infrastructure equipment such as AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues to ensure operational integrity, improve efficiency and reduce operational costs.

 

The ideal candidate will embrace challenges and excel in a high-pressure work environment. They will drive operational excellence and continuous improvement while exemplifying Lumen’s cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

Location

This is an onsite position open to candidates based in the Newark, NJ area. Candidates must have a valid driver's license and be willing/able to commute to the site in which they are based. This role may require on-call or emergency disaster recovery availability expectations.

The Main Responsibilities

• Provides Tier II support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
• Dispatches vendors in ticketing system, follow up on repairs with vendors and process vendor invoices.
• Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.
• Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
• Recommends solutions to increase network integrity and reliability through testing and evaluation.

What We Look For in a Candidate

Required Qualifications

• 2+ years of experience working with critical infrastructure.
• Demonstrated leadership and project management skills with ability to assess project needs and effectively communicate in delegation of complex technical tasks/assignments to team of contractors and vendors.
• Ability to travel in short notice to provide hands-on assistance with emergency situations. Travel is a requirement of the position.
• Valid driver's license and satisfactory driving record.

 

Preferred Qualifications

• Technical background with experience in a skilled trade.
• Mechanical or electrical course studies and/or certifications.
• Financial acumen and technical knowledge specifically in managing vendors and interpreting services required, billing for repairs, etc.

 

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Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 

Location Based Pay Ranges:
$73,013 - $97,350 in these states: NJ

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physic