Financial Advisor Assistant II

Classification:     Non-Exempt/Hourly           

Job Type:             Full-Time

Location:              Swansea

Reports To:          Financial Advisor

ABOUT US:

FCB Banks has been family owned and managed for more than three generations.  Our original banks opened in New Baden and Albers in 1901 and customers quickly associated FCB with quality service, competitive rates, and personal customer care.  These qualities became the pillars of our business when First Collinsville Bank opened in 1990 and we began expanding throughout the area.  We streamlined and simplified banking operations and officially changed our name to FCB Banks in 2017.  Today we have seventeen locations in sixteen wonderful towns serving customers in Illinois and Missouri.  We pride ourselves on being locally owned and operated as well as a valued part of the community.  Since 1901 our goal at FCB Banks has always been to provide exceptional service to our valued customers. 

JOB SUMMARY:

The Financial Advisor Assistant II will learn the basics of supporting the Financial Advisor(s) in managing the daily operations of the FCB Investment Center. This role will provide a comprehensive understanding of investment products, procedures, policies, and practices, which will aid in the Assistant's development into a proficient Financial Advisor Assistant.

ESSENTIAL JOB DUTIES:

• Answer telephone calls, provide information to clients, take messages, schedule appointments, and track referrals.
• Greet visitors, address their inquiries, and direct them to the appropriate personnel based on their needs.
• Assist in setting up and maintaining both paper and electronic filing systems for records, ensuring compliance with all regulations.
• Handle all incoming and outgoing correspondence and file it appropriately.
• Assist in supplying all necessary forms for transactions and complete them according to company policies.
• Review all transactions for accuracy and reconcile confirmation tickets with orders.
• Maintain retention files.
• Create reports for financial advisors as requested.
• Complete additional duties as assigned.

TECHNICAL SKILLS NEEDED:

• Excellent Communication Skills – Demonstrated professional verbal and written communication abilities. 
• High-Quality Writing Skills – Exhibit accurate word usage, grammar, spelling, and punctuation in all written correspondence.
• Strong Listening Abilities – Effectively comprehend customer inquiries and concerns to provide valuable solutions.
• Proficient Technology Skills – Expert knowledge of Microsoft Office (Word, Excel, PowerPoint) and traditional office equipment (copiers, fax machines, ten-key calculators, phones, etc.).
• Customer Service Skills – Acknowledge, greet, and respond promptly to customer needs while maintaining professionalism in challenging situations.
• Problem-Solving Skills – Identify and resolve issues efficiently and effectively.
• Team Collaboration – Contribute positively to team spirit and collaboration.
• Quick Learner and Detail-Oriented – Capable of managing and prioritizing multiple tasks with attention to detail.
• Strong Analytical and Research Skills – Proficient in analyzing and conducting research.
• Keen Attention to Detail – Focused on accuracy in all tasks.
• Relationship Building – Ability to establish and maintain relationships with clients and colleagues.
• Working knowledge of:
  • Investment products and their relevant rules and regulations.
  • Compliance issues affecting the industry.
  • Company policies and procedures.
  • Department-specific software and computer systems.

QUALIFICATIONS:

• High School Diploma or equivalent
• An Associate’s or Bachelor’s Degree in a relevant field (Business, Management, Finance, etc.) is preferred
• Minimum of 3 years of customer service experience
• Experience working in a financial institution is preferred

WORKING ENVIRONMENT AND DEMANDS:

• Availability to work during core banking hours (i.e., Monday – Friday, 8:00 am – 5:00 pm). Additional hours may be required, including evenings and weekends.
• Regularly use standard office equipment such as computers, phones, photocopiers, filing cabinets, calculators, and fax machines.
• Occasi