Guest Services Assistant Manager | Moody Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Guest Services Assistant Manager is responsible for assisting with and providing thorough management of direct personnel, subcontractor and vendors. This position will supervise, motivate, direct, and lead large volumes of part-time Guest Services Staff for UT Men’s/Women’s Basketball games, concerts, family shows, etc. Responsible for creating and implementing plans to create positive solutions to any guest and/or staff challenges. Also, acts as liaison between the facility and clients, ensuring all client’s requirements are met and facility rules, regulations, and policies are adhered to.  

 

This role pays an annual salary of $50,000 to $60,000 and is bonus eligible.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

This position will remain open until April 18, 2025.

About the Venue

At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets.  We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons and community.  

  

Moody Center is Austin’s new arena that gave the “Live Music Capital of the World” the world-class arena it deserves.  Moody Center is a premiere 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to The University of Texas Women’s and Men’s basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music. 

 

Responsibilities

• Effectively lead, direct, and work alongside with guest services part-time staff with the goal of creating exceptional experiences at Moody Center events. Recruit, hire, and effectively train staff.  

• Empower staff to take opportunities to make memorable experiences and/or resolve guest concerns timely, effectively, and with great service.  

• Assist with creating and leading events for part-time staff recognition and provide continuous opportunities for staff to remain engaged and part of the team 

• Manage scheduling of all part time staff requested per event through various scheduling platforms. 

• Coordinate staff check-ins, call offs, event briefings and post event meetings with other Guest Services teammates. 

• Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff.  

• Order and maintain Guests Services assets, equipment, uniforms, supplies, etc. 

• Collaborate with events and guest services team members on various projects.  

• Respond to staff and guest inquiries and concerns daily through both verbal and written communication.  

• Assist with managing Guest Services activities (Lost and Found, Tots tag-a-long program) 

• Answers the Guest Services Hotline promptly, answering any inquiries courteously 

• Assisting Guest Services Manager with the management of staffing timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues 

• Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time 

• Work a flexible schedule inclusive of weekends, nights and holidays  

• Other duties as assigned  

Qualifications

• Bachelor’s degree in a related field from an accredited college/university is preferred 

• 2-4 years of Guest Services experience in a stadium, arena, convention center or public assembly facility setting highly preferred