Patient Service Coordinator (Ophthalmology)

We are seeking a Patient Service Coordinator who will manage all administrative (non-clinical) aspects of the patient encounter. This includes accurate data entry on each patient to facilitate the patient encounter, expediting the check-in / check-out procedure.

Specific Duties & Responsibilities

• Greets each patient in a kind and professional manner.
• Manages patient check#in including verification and entering of insurance information, patient demographic information into EPIC.
• Confirms all required forms are up to date, completed and signed by patient.
• Rotates through expanded hours 6am to 6 pm.
• May obtain pre-certification as required by patient#s healthcare insurer or managed care provider.
• Facilitates smooth transfer of patients during their visit within the department or between several departments within Wilmer. Inclusive of correspondence with individual clinic management for clarification of multi appointments.
• Maintains familiarity with various types of insurances. Contacts insurance carriers for clarification of coverages to avoid denials of payment.
• Monitors and responds to missing items work queue.
• Supports East Baltimore clinics, Bendann Surgical Pavilion and also satellite clinics when their coverage is short.
• Collects time of service payment, issues receipts and prepares cash settlement records.
• Guides patients and families to appropriate resources ( financial counselors, international office, social worker).
• Maintains cleanliness and stocking of Wilmer#s main lobby area.
• Works collaboratively with others.

• High School Diploma or graduation equivalent
• 1 year work experience in customer service required. Two years related work experience preferred.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula. 

Two years# experience in related Ophthalmology and/or JHHS entity preferred. Knowledge of medical insurance and/or medical terminology preferred.

Classified Title: Patient Service Coordinator  
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 -$28.50 HRLY ($20.12 to $25.21/hour targeted; Commensurate w/exp.) 
Employee group: Full Time 
Schedule: Mon-Fri 7:00-3:30pm 
FLSA Status: Non-Exempt 
Location:School of Medicine Campus   
Department name: SOM Oph Registration   
Personnel area: School of Medicine