Senior Software Engineer, Infrastructure

ABOUT RETELL AI

Retell AI is using the first principles to reimagine the call center with cutting edge voice AI.

Since launching 18 months ago, thousands of companies now utilize Retell’s AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we have scaled to $36M ARR with a team of 20 people, up from $5M at the start of 2025.

In 2026, We are expanding our vision to build a CX platform of the AI era where the entire contact center is reimagined as a team of AI employees. We are moving beyond mechanical automation that relies on human finetuning to instead transform core functions into intelligent, opinionated AI roles. Frontline agents, QA analysts, and managers now operate as distinct digital workers that serve as the new interface for customer experience. They execute, monitor, and improve continuously to create a system where software behaves like an organization.

We’re scaling fast, and we’re looking for bold, ambitious people to help us build the gold standard for voice automation. If you want to work on deeply technical challenges, move fast, and make an outsized impact at one of the fastest-growing Voice AI startups in the world, you’ll love it here.

Let’s build the future together.

• We’re a top 50 AI app in a16z list: https://tinyurl.com/5853dt2x

• #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025

• We're also one of the top ranking startups on: https://leanaileaderboard.com/

ABOUT THE ROLE

As a Senior Software Engineer - Infrastructure, you’ll be the owner of our build, release, and runtime foundations. You’ll design and automate deployment pipelines for both cloud SaaS and on-prem environments, orchestrate containers at scale, and ship reliable releases that meet compliance requirements. You’ll work cross-functionally with product, security, and customer teams—then turn what you learn in the field into reusable platform capabilities.

KEY RESPONSIBILITIES

• Own CI/CD end-to-end: design, implement, and operate pipelines with blue/green, canary, and phased rollouts; define graceful draining for HA systems.

• Architect, maintain, and harden Kubernetes-based runtime (Docker, Kubernetes, Helm), including multi-cluster and multi-tenant concerns.

• Manage cloud deployments across AWS/Azure/GCP and coordinate with on-prem infrastructure teams; standardize with IaC (e.g., Terraform).

• Implement robust observability (metrics, logs, traces), SLOs/error budgets, and automated rollback/one-click restore.

• Partner with compliance to integrate SOC 2 / ISO 27001 / HIPAA controls into pipelines (artifact signing, SBOMs, change management, access/keys).

• Deploy at customer sites (cloud or on-prem), collaborating with client teams for integration, runbooks, and handover.

• Lead incident response & postmortems; drive resilience, cost, and performance improvements.

• Document release processes and platform conventions; codify best practices into tooling and templates.

YOU MIGHT THRIVE IF

• Have 3+ years of deep experience with a major cloud (AWS, Azure, or GCP) and container orchestration (Kubernetes, Helm).

• Build production-grade CI/CD with GitHub Actions / GitLab CI / Jenkins (or similar), including complex rollout strategies.

• Have shipped both SaaS and on-prem solutions, navigating networking, security, and environment drift.

• Can integrate compliance and security into delivery (secret management, image signing, policy-as-code).

• Are comfortable with networking fundamentals, security hardening, and performance tuning.

• Communicate clearly, move fast in ambiguity, and enjoy being the responsible adult in prod.

JOB DETAILS

• Cash: 215k - 290k

• Equity: Offers Equity

• Location: Redwood City, CA, US

• US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H1B/H-1B, TN, L-1, E-3, F-1 (OPT/CPT), and O-1 visas.

OTHER BENEFITS

• 100% coverage for medical, dental, and vision insurance