Employment Type:

Full time

Shift:

12 Hour Day Shift

Description:

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers.

With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Job Description

Want to learn more about MercyOne Des Moines? Click here: Find a Location Des Moines, Iowa (IA), MercyOne Des Moines

Join the MercyOne Family! We are looking to hire a Patient Safety Attendant.

As a Patient Safety Attendant at MercyOne, will Provides a diverse skill set to compliment professional staff in The Help Center, Patient Care Units, Programs and the Behavioral Health Clinic.  Provides direct care for patients under the supervision of a RN or Physician.  Provides community resource information.  Depending on primary work assignment may be required to be competent in registration, scheduling, reception, document management, and charge posting.  Assumes special projects based on department needs, expertise and interest.   

 Schedule:

• 12-hour shifts; 7:00 AM – 7:30 PM; rotating weekend and holidays

General Requirements:

• Responsible for providing direct patient care within the Behavioral Health Services in accordance with the patients’ needs and individualized care plans.
• Maintains and employs a therapeutic perspective/approach when dealing with patients and unit guests. Relates to patients in a non-judgmental, accepting, helpful, respectful manner.
• Develops, and facilitates psycho-education and diversionary activities for patients in accordance with daily schedules and the patient’s treatment plan.
• Responsible for thorough documentation of observations and care provided.
• Participates in Patient Care Conferences whenever possible.
• Conveys pertinent information to RN and other members of the healthcare team.
• Promotes communication with patients, family and hospital guests.
• Responsible for working knowledge of hospital’s emergency procedures; assists in providing a clean and safe environment.
• Demonstrates working knowledge of psychiatric disorders in defined area of service.
• Receive and directs incoming calls.
• Ensures that clinicians are notified promptly of urgent/emergent situations.
• Performs collection of new patient demographic information, registration, consents, insurance verification, charge posting and scheduling in the Behavioral Health Clinic.
• Promotes maintenance of therapeutic milieu by encouraging patients’ participation in assigned activities.
• Engages in therapeutic conversation with patient and interacts with them in accordance with appropriate therapeutic boundaries.
• Accompanies patients off unit as ordered for tests, visitation, walks, etc, as staffing and milieu allows.
• Participates actively in necessary crisis intervention within the Psychiatric Services Department and throughout the hospital as needed and when availability permits.
• Shares responsibility of routine patient rounds with other nursing staff on duty if assigned to inpatient team.

Education:

• High school diploma or equivalent is required.
• BS in health-related area or 1 year of experience working in a health care setting preferred
• Knowledge of medical office practices and procedures, office equipment, medical terminology, data entry and micro-office software preferred in clinic setting
• Proof of completion of Mandatory Reporter – Child and/or Dependent Adult Abuse training within three (3) months of hire.
• American Heart Association Basic Life Support (BLS) for Healthcare Providers certified within six (6) weeks of hire.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits,