Principal Client Partner

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally.


Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada or the United States.

About the opportunity
The Client Partner is responsible for driving revenue growth by selling integrated services solutions that deliver value to customers. Working with Ceridian Sales Executives and Solutions Consultants, and partners, the Client Partner develops services delivery strategies to generate new business and identifies opportunities for add on services. Client contact is typically with senior and executive level leadership. The Client Partner must be comfortable interacting across all customer levels, and able to network and develop strong business relationships with prospects, customers and cross-functionally. The Client Partner is responsible for developing solution designs and services proposals utilizing a broad knowledge of consulting services.
What you’ll get to do
• Leveraging a deep understanding of Dayforce feature functionality and implementation best practice, the Client Partner:
• Validates that the proposed solution design will deliver on Dayforce value metrics, and establishes KPIs to monitor progress through implementation;
• Collaborates with Solutions Consultants and Product owners to align the Ceridian product roadmap with customer requirements;
• Establishes project scope, timelines and roles & responsibilities to accelerate time to value and drive customer self-sufficiency;
• Develops strong relationships with systems integrators to create integrated solutions in joint sales opportunities;
• Provides the Implementation team and Customer Relationship Executives with context and understanding of customer scope, expectations and value drivers.
• Works with Staffing and Delivery leaders to ensure implementation project staffing and approach aligns with customer expectations.
• The Client Partner contributes to the growth and scalability of the Services Sales function by:
• Developing and enhancing segment and industry-specific sales collateral that reflects Dayforce best practice;
• Documenting common product gaps for discussion with Product owners;
• Identifying opportunities for implementation efficiency based on customer feedback;
• Suggesting value add services offerings based on customer feedback and interactions with system integrators

Skills and experience we value
• 10+ years of software industry experience, including 5 years of experience in solution design and implementation, and/or human capital management applications consulting.
• A strong combination of technology, leadership and interpersonal skills.
• Experience working with prospects in the sales cycle, in presentations, solution design, etc.
• Excellent communication and negotiation skills as demonstrated leading engagements.
• Experience in change management an asset
• Ability to travel across North America.
• An undergraduate degree or equivalent work experience.


What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
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