Senior Business Support Specialist (Billing Quality Assurance)

OUC - The Reliable One,  is presently seeking a Senior Business Support Specialist (Billing Quality Assurance) to join the Customer Experience & Sales division. At OUC, we don’t just work – we’re building a bright future of innovation and transformation for future generations.

If you’re a systems‑savvy problem solver who loves connecting data, processes, and people, this role offers the perfect blend of operational depth and analytical challenge. You’ll be the central bridge between billing operations, quality assurance, analysts, trainers, and leadership, ensuring our complex billing ecosystem runs with precision and confidence.

As our Senior Business Support Specialist, you will:

• Deliver high‑quality data validation, operational insights, and reporting using SQL, Excel, Cognos, Power BI, and other enterprise systems
• Maintain and improve the tools that keep billing and rate processes accurate, including dashboards, spreadsheets, and ad hoc analysis used across the department
• Manage annual billing schedules and rate updates for OUC and key municipal partners, ensuring everything is implemented correctly and on time
• Support testing, quality checks, and process documentation for major system changes and cross‑functional projects
• Monitor exceptions and revenue‑loss scenarios, helping protect organizational accuracy and financial integrity
• Serve as an advisor and subject‑matter partner to analysts, trainers, and leadership, translating complex operational data into clear guidance and decisions
• Over time, your influence will expand into department‑wide support, vendor and budget coordination, and broader process‑improvement initiatives

We’re looking for someone who is confident, collaborative, and highly adaptable, someone who can zoom in on detailed data issues and zoom out to see operational patterns. You’ll thrive here if you enjoy untangling complexity, taking ownership from start to finish, and helping teams perform at their highest level.

OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics or other field related to the area of assignment from an accredited university or college. Two (2) years of additional experience (as described below) may replace each year short of the education requirement.
• Minimum of four (4) years of providing support to business operations, to include one or more of the following responsibilities:
  • Leading projects, programs, and/or teams,
  • Budget/accounting coordination,
  • Financial data research,
  • Developing operational reports, and/or
  • Analysis of business operations
  • Utility experience, preferred;
• Additional experience in the functional area of assignment may be preferred

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Access to workout facilities at each location 
• Paid Conference and Training Opportunities
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $38.077 to $47.596 per hour commensurate with experience. (Estimated $ 79,200.16 to $ 98,999.68 annually)

Location: “The Greenest Building in Downtown”- Reliable Plaza, 100 W. Anderson St., Orlando, FL 32801

Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-