Regional Retail Manager - Airport Duty Free

Job DetailsJob Location: HKG Austin Store - Austin, TX 78719Salary Range: $70,000.00 - $85,000.00 Salary/yearJob description

HKG Duty Free
Austin or San Antonio Texas

HKG Duty Free, part of the Ariva Group, is seeking an experienced Regional Retail Manager to oversee our Airport Duty Free operations in Texas.

 

This role will lead high-volume retail locations specializing in premium perfumes & fragrances, liquor & spirits, and tobacco products within a fast-paced airport environment. The ideal candidate understands luxury retail, high-ticket sales, inventory control, and regulatory compliance in duty-free operations.

 

Key Responsibilities

Store Operations


Ensure smooth daily operations across airport retail locations
Oversee merchandising and inventory control of premium fragrance, spirits, and tobacco categories
Supervise bonded merchandise in compliance with U.S. Customs regulations, including inventory tracking and reporting
Conduct cycle counts, audits, and enforce loss prevention standards


Sales & Profitability


Drive revenue growth across high-margin categories including luxury perfumes, liquor, and tobacco
Set and monitor sales targets and KPIs
Analyze sales trends and forecast performance
Implement promotional strategies and product displays aligned with corporate initiatives


Customer Experience


Maintain exceptional customer service standards in a fast-paced, travel retail environment
Ensure compliance with Health & Safety and airport retail regulations
Resolve escalated customer issues professionally and efficiently


Leadership & Team Development


Lead, coach, and develop store managers and sales teams
Conduct performance evaluations and ongoing training
Foster a results-driven, customer-focused culture


Financial Oversight


Manage regional budgets and control operational expenses
Review inventory, slow-moving stock, and shrinkage reports
Maximize profitability while maintaining compliance and operational standards

QualificationsQualifications


5+ years of multi-unit retail management experience
Experience in airport retail, duty free, luxury retail, or high-volume liquor/fragrance environments preferred
Strong understanding of inventory management and high-value product control
Proven ability to drive sales performance and profitability
Strong leadership and analytical skills
Ability to travel as required