Become a part of our caring community and help us put health first
 

Innovative Financial Group (IFG), a wholly owned Field Marketing Organization (FMO) and subsidiary of Humana, is seeking an Associate Director to assist with sales agent monitoring and oversight programs. As the Associate Director, you will oversee resolution, and mitigation plans for Complaints to Medicare (CTM) complaints and allegations. You will co-create a robust oversight and monitoring program, drive insights and plans designed to minimize compliance risk exposure for IFG and agency partners. As an Associate Director, you will be part of a fast-growing team who monitors sales interactions and maintains key relationships internally with IFG leaders as well as externally with our business partners and agents. While working within assigned areas to optimize business results this candidate:

• Develops strategy and provide ongoing oversight and monitoring of agent and agency sales to ensure compliance and minimize risk for the Enterprise

• Oversees processes to review agent/agency sales and allegations and determine the most appropriate and effective course of corrective action

• Works and collaborates with Senior Sales leaders, Carriers/Payors, Agency Partners, Agents, and other Enterprise business partners

• Provides consultation and guidance to sophisticated contracted sales partners

To be successful in this role, you will a proven track record as a strong, effective communicator with Senior Leadership. Additionally, the ability to thrive in a very fast-paced environment is also critical to success.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's Degree

• Experience working with regulatory agencies, MAO’s, FMO’s and/or CMS

• 2+ years of Management or Leadership (indirect or direct) experience

• 2+ years working in compliance or risk management related fields

• Knowledgeable in regulations governing Medicare Advantage sales organizations

• Proven track record with effectively communicating with Senior Leadership

Preferred Qualifications

• MBA, Juris Doctor, or other graduate degree

Additional Information

This role is a 100% nationwide remote role that will primarily operate on Eastern Standard Time business hours.

This role may require 5-10% travel depending on business needs.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1

• Paid time off, holidays, volunteer time and jury duty pay

• Recognition pay

• 401(k) retirement savings plan with employer match

• Tuition assistance

• Scholarships for eligible dependents

• Parental and caregiver leave

• Employee charity matching program

• Network Resource Groups (NRGs)

• Career development opportunities

Our Hiring Process

As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. 

If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview.  Your recorded interview will be reviewed and you will subsequently be inform