NICE CXone Developer - Plano, TX

We are looking for an experienced NICE CXone Developer with over 10+ years of experience in design, develop, implement, and support cloud-based contact center solutions. The ideal candidate has strong expertise in NICE CXone Studio scripting, APIs, integrations, and contact center workflows.

Key Responsibilities Solution Development

• Design and develop IVR and ACD call flows using NICE CXone Studio, including scripts, actions, and custom logic.
• Build, test, and deploy CXone routing scripts, workflows, and automation processes.
• Configure and customize Omnichannel routing, WFM, Quality Management, and Analytics modules.

Integration & API Work

• Develop integrations using NICE CXone APIs, RESTful web services, and third-party connectors.
• Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows.
• Ensure secure data transfer and compliance across systems.

Platform Configuration

• Configure users, skills, campaigns, call queues, and channel settings.
• Manage and optimize contact center KPIs, routing strategies, and reporting dashboards.
• Support workforce schedules, QM evaluations, and performance analytics.

Maintenance & Support

• Troubleshoot CXone platform issues, script errors, API failures, and routing logic.
• Perform system updates, enhancements, and ongoing optimizations.
• Collaborate with cross-functional teams (Ops, QA, Network, Product).

Documentation & Best Practices

• Create technical documentation for scripts, integrations, and platform configurations.
• Ensure solutions follow industry best practices for scalability, reliability, and security.

Required Skills & Qualifications

• 10-12+ years of hands-on experience with NICE CXone platform.
• Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows).
• Experience with REST APIs, JavaScript, JSON, XML.
• Solid understanding of Omnichannel Contact Center operations.
• Experience integrating CXone with CRM applications.
• Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks).
• Strong analytical and troubleshooting skills.

Preferred Skills

• Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards.
• Certifications in NICE CXone or cloud platforms (AWS/Azure).
• Knowledge of VoIP, SIP, and telephony systems.
• Exposure to automation tools (PowerShell, Python, or RPA).

Compensation, Benefits and Duration

Minimum Compensation: USD 44,000
Maximum Compensation: USD 156,000
Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
This position is available for independent contractors
No applications will be considered if received more than 120 days after the date of this post