Manager, Credit Collections and Cash Applications

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range:

$87,600.00 - $144,000.00

This role is responsible for managing a large team, overseeing an extensive customer base, and driving performance through data-driven decision-making and strategic initiatives. The Manager Credit, Collections and Cash Applications must have strong technical acumen, a deep understanding of credit risk assessment and collections strategies, and exceptional communication and collaboration skills to engage effectively with senior leadership and cross-functional teams.

Reports to: Sr Director of Finance – Shared Services

Credit & Collections Strategy & Leadership:

• Develop, implement, and refine credit and collections policies, procedures, and strategies to optimize cash flow and reduce bad debt.
• Lead, mentor, and develop a high-performing credit, collections and Cash applications teams, ensuring operational excellence and professional growth.
• Set clear performance expectations, track KPIs, and drive accountability within the team.
• Foster a collaborative team culture that prioritizes efficiency, customer service, and continuous improvement.
• Prepare daily, weekly, monthly and quarterly aging reports, DSO analysis, and other relevant financial reports to the leadership team and monitor collection forecast vs. plan.
• Develop and document policies and procedures for credit and collections functions.
• Evolve and mature cash applications processes with automation.
• Stay informed about industry trends, regulatory requirements, and best practices to ensure compliance and competitiveness.
• All other duties as assigned.

Customer & Stakeholder Engagement:

• Partner with sales, finance, and operations teams to drive customer-focused credit and collections strategies.
• Maintain strong relationships with key customers to facilitate timely collections and dispute resolution.
• Communicate credit decisions, collection efforts, and account status updates effectively to senior leadership with data driven insights.
• Act as an escalation point for complex customer accounts and issues, providing resolutions and negotiating payment plans when necessary.

Technology & Process Improvement:

• Leverage technology and automation tools to enhance collections efficiency and credit risk management.
• Monitor and analyze key financial metrics, including DSO (Days Sales Outstanding) and collection rates, and aging receivables to identify trends and improvement opportunities.
• Drive continuous process improvements, including system upgrades, workflow enhancements, and reporting optimizations.
• Ensure compliance with Mechanics Lien Laws across multiple states to protect company interests.
• Performs other duties as required or assigned.

Scope of Responsibility:

Carries out managerial responsibilities in accordance with Company policies and applicable laws. Has approval-level input regarding hiring, terminations, disciplinary actions, performance management, as well as assessing the needs of the department and/or functional area.

• Manages a team of direct reports in the following roles:
  • Specialist Collections
  • Senior Specialist Collections
  • Lead Collections
  • Deduction Specialist
  • Supervisor of Collections
  • Cash Application Specialists
  • Supervisor of Cash Applications
  • Credit Analyst
  • Senior Credit Analyst
  • Portal Specialist

Requirements:

• Strong proficiency in credit and collections software (Esker would be preferred), ERP systems, order to cash tools, data analytics tools, and Microsoft Office suite – particularly Excel and PowerPoint.
• Exceptional communication, negotiation, problem-solving, and time management skills; ability to interact effectively at all levels of the organization and present strategies and progress to leadership.
• Experience managing KPIs related to credit risk, collections efficiency, and overall financial performance.
• National Association of Credit Management or similar license, certification or designation preferred.
• Knowledge of Mechanics Lien Laws across multiple states.
• Knowledge of bankruptcy laws and processes
• Detail-oriented and data-driven, with the ability to analyze complex billing scenarios and drive continuous process improvement.
• Strong problem-solving skills with a proactive mindset.
• Ability to work independently and thrive in a dyna