Customer Pick Up Clerk

Job Title
Customer Pick-Up Clerk

Job Overview
The Customer Pick-Up Clerk will greet and assist customers with pick-ups from the Distribution Center and ensure an exceptional customer experience.  This role will manage incoming calls and respond to customer service inquires, maintain an organized filing system, and provide administrative support to the team. Other duties include:

• Process Fed Ex orders for shipment and scan delivery documents.
• Pick customer orders as needed.
• Maintain organized filing system and clean work area
• Complete scans within a provided timeline. Record daily progress and communicate with managers.
• Report known inaccuracies to leadership for correction
• Retrieve and forward copies of delivery manifest to Bob’s personnel upon request
• All other duties as assigned

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Microsoft Word and Excel.
• Strong attention to detail and organization.
• Exceptional customer service and problem solving skills.

Preferred Competencies & Skills

• General understanding of supply chain & distribution center operations.

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 190 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Compensation

• $17.00 - $23.00 /hour (Based on experience)

Benefits & Perks

• Competitive Medical, Dental, and Vision Insurance
• Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday!
• 401(k) Profit Sharing Plan with a generous company match
• Pet Insurance and employer-paid Life Insurance options
• Professional Development: Tuition reimbursement, on-demand learning, and career progression pathways
• Employee Discount starting on Day 1, plus exclusive partner discounts
• And so much more!

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values-Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

• High School Diploma or equivalent experience.
• Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position.
• Skilled at multi-tasking and managing competing priorities.
• Working knowledge of Word and Excel.
• Detail oriented and accurate.
• Must be able to pass lift assessment with a push/pull requirement of 250 lbs.
• Must be able to work flexible hours determined by the needs of the department including weekends and evenings.
• Prior experience in warehouse environment.
• Prior experience in an administrative role.
• Must be at least 18 years old to be considered for employment with Bob’s.

Physical Demands

• Able to sit, walk, stand, bend, stoop, kneel, reach, twist, push, pull, climb, balance, crouch, push and handle and move items weighing up to 50 lbs without assistance.
• Ability to move throug