Clearance Center Sales Assoc

ESSENTIAL EXPECTATIONS 

Customer Service Expectations 

Serving customers at Goodwill has never been more rewarding.  Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference. 

Diversity, Equity, and Inclusion Expectations 

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued.  The sum of our individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence. 

Safety Expectations 

At Goodwill, safety is everyone’s job.  Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe.  Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission. 

POSITION EXPECTATIONS 

Position Expectations   

​​The Sales Associate assists the Clearance Store Management team in the overall operations of the store to maximize production, sales, salvage, and customer service.​ 

Responsibilities  

• ​​​Ensures that quality customer service is presented and provided in a timely and courteous manner to all customers and other employees.  

• ​Maximizes sales performance through proper presentation of merchandise.   

• ​Handles all customer service needs.  

• ​Communicates all needs and issues to management.  

• ​Handled keeping the front registers stocked with supplies, store bags, register receipt paper etc.  

• ​Adheres to proper cash handling policies and procedures.  

• ​Helps on salesfloor as needed (if at least one register is staffed during all open hours.  

• ​Maintains responsibility for store deposits, cash reports, accountable for shortages.  

• ​Maintains a safe work environment and ensures salesfloor is free of obstacles and hazards.  

• ​Completes other tasks and assists with projects as assigned by management.   

• ​Follows Provided Price List Provided by Clearance Manager.  

• ​Provides excellent and equitable access and service to all customers.  

• ​Performs calculations in case of system Error Emergency.  

• ​Handle answering the phone and routing calls to management as needed.  ​ 

Education, Experience, and Requirements 

• ​​Minimum of 1- 2 years of experience as a cashier or excellent cash management experience preferred.  

• ​Proven track record of excellent attendance, problem solving skills and a positive attitude.  

• ​Demonstrates excellent customer service.  

• ​Exhibits mechanical and digital skill compacity to use a register and computer software related to the job. 

• ​Communicates effectively to inform, motivate, and guide all team members. 

• ​Excellent training skills and Can-Do-Attitude.  

• ​Fluent in English, bilingual a plus.  

• ​Exhibits a high level of integrity and business ethics.  Requires a high level of adaptability and flexibility.   

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Environmental Factors