Client Services Technical Support Specialist I (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

As a Client Services Technical Support Specialist (CSTSS), you will often be the first point of contact for our Call Center and will play a critical role in the success of our customers. Daily, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. Few other roles in our company touch so many customers in such a direct way. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals.

To be successful in this role you must be a strong communicator, have great active listening and customer service skills, and have no trouble asking probing questions and researching an issue in-depth to solve a problem. Those most successful in this role are motivated self-starters who are comfortable in a dynamic, fast-paced, high call volume environment (yes, you will be on the phones all day), and consistently improve over time through coaching, proactive learning, and development planning.

All CSTSS go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues. The issues you’ll encounter will vary in complexity – from simple administrative tasks to more technical healthcare questions. The ultimate goal is to resolve the customer’s inquiry while providing excellent service.

Because of their unique skill set, which marries technical product knowledge with the customer experience, our CSTSS are sought after for promotional opportunities throughout the company after spending a year in the role. At Availity, you can have a career, not just a job. So, if you’re looking for a positive work environment and the opportunity to propel your career, come join us!

This position is available as an on-site or remote opportunity.

The pay for our Client Services Technical Support Specialist position is $18 hourly.

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• YOU WILL HAVE PROMOTIONAL OPPORTUNITY! During your first year, your supervisor will work with you to develop your career path. Prior Client Service Technical Support Specialists have moved into Quality Assurance Analyst, Software Development, Account Management, Product Focused and Business Analyst roles, just to name a few.  
• We promoted 40+ Client Service associates in 2023! 
• Hear from our Availity Client Services (ACS) Alumni who have advanced onto other Availity teams with great success stories of growth and longevity: https://www.youtube.com/watch?v=LMTFXAolhJE, https://www.youtube.com/watch?v=tC1iFgl2ohk, https://www.youtube.com/watch?v=lyvET4id7As
• Do you like working on a team? The Client Services team is one of the tightest in the company. 
• You will learn about the Healthcare Technology Industry and better position yourself for success in the future!