American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University.

Department:

Data & Technology

Time Type:

Part time

Job Description:

Summary:

The Information Technology Assistant works under the direction of the AU Career Center's Systems Administrator to ensure the proper functioning of the hardware and software in the Career Center and Office of Merit Awards. The position also supports data reporting and inventory of Career Center equipment.

Essential Functions:

• Assist with monitoring and maintaining visitor-use workstations and other special-use PCs and equipment (e.g., interview rooms, kiosks, display systems, laptops, computer projectors).

• Help install new software (e.g., Microsoft Office, Adobe Acrobat) and set up hardware (PC's, printers, webcams) while assisting with maintaining inventory of Career Center equipment.

• As first-tier technical support, troubleshoot and resolve (or refer) hardware and software support requests from Career Center staff and student employees with a special focus on tech support for Career Center applications (e.g., Handshake, etc).

• Assist Systems Administrator with collecting and presenting data to management and to stakeholders in meaningful reports (engagement reports, DEI reporting).

• Must be able to use primary software tools, such as Qualtrics and Handshake, in conjunction with Excel.

• Keep current with documentation on how to work from home and help keep general tech documentation up to date including the Office Manual.

• Provide technical support for additional Career Center software including kiosks, Google Analytics, and Teams/SharePoint Sites.

• Support Career Center staff connecting remotely during appointments, interviews, or other business related matters.

• Help present updated workflows and tech guidance to CC staff.

• MAY be able to support data extract, transform, and load processes depending on experience.

• Must be able to lift and move computer equipment and get on the floor and behind desks to check wiring and set up workstations.

Salary Range:

• $17.50 – $17.75 per hour.

Position Type/Expected Hours of Work:

• 5 hours per week.

• Must be able to work at least 2 days/week in person.

• May be asked to adjust schedule to participate in occasional special events such the job fair.

Required Education and Experience:

• The incumbent must be a current or enrolled AU student.

• Patient and clear communication.

• Technology problem-solving.

• Attention to detail.

• Familiarity with data analysis tools, such as Excel.

• Software and hardware maintenance.

• Experience with Windows and Mac operating systems.

Preferred Experience:

• Experience with MS Office 365 and SharePoint

• Experience with assisting computer users

• Experience or interest in using and modifying excel macros

• These qualifications would contribute to being successful in this position. Some candidates may feel that they must have all the skills and experience before applying; we remind you that this is not the case. We will consider other relevant qualifications when evaluating your application for this position. The Career Center strives to ensure that our student staff reflect the diversity of AU students' identities and lived experiences.

Learning Outcomes: