Head, Home Equity Lending Fulfillment (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Line of Business:

Product Management

Pay Detail:

$200,000 - $280,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Depth & Scope:

• Provides people management leadership of 300 FTE by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

• Manages and motivates people by creating an environment conducive to the development and retention of diverse and high performing talent

• Delivers operational strategy previously defined in partnership with Head of Home Lending Operations across all areas of responsibility

• Drives disciplined understanding and management of key operational metrics, ensuring strong regulatory control, effective expense management and an obsessed customer experience

• Keeps abreast of and implement process automation tools to manage direct cost to fulfill, efficiency and quality.

• Serves as an advocate for both the Home Lending Home Equity strategy and broader AMCB short-, medium- and long-term goals ensuring understanding of those across teams managed

• Builds and maintains effective working relationships with investors, regulators, and vendors to drive a strong home equity lending operation focused on low friction for customers

• Drives a culture of disciplined home equity fulfillment delivery with a focus on regulatory compliance along with process efficiency

• Enhances and publishes reporting used to manage end to end operations. Leads and manages daily workflow in an effort to meet the department, regulatory and investor SLAs

• Clearly defines linkage between policies, regulations with procedures and work instructions

• Understands how to develop KPIs and level into leading and lagging indicators specific to RESL Fulfillment & Servicing

• Works closely with other areas of TD Bank AMCB Residential Lending Product, Risk, Home Equity, Default management & servicing to maintain proper quality control, consistent customer experience and awareness of enterprise initiatives

• Works closely with the QC, QA, Audit, Loan Review teams to ensure control reviews are inclusive, system and process enhancements and utilization are implemented consistently

• Solves problems with the full lending customer in mind (understands implications of decisions to sales, home equity and product partners)  

• Leverages the broad AMCB operational capabilities to drive improvement in the home equity fulfillment business

Education & Experience:

• Bachelor's degree or equivalent experience required

• 10+ years of related experience

• Full understanding of the residential real estate lending businesses

• Strong communicator who can articulate the facts of a problem and corresponding solutions

• Ability to handle multiple priorities with varying degrees of complexity and time commitment

• Strong organizational, research, analytical and problem-solving skills

• Track record of process assessment and improvement with focus on removing waste and driving control

• Experience developing short, medium, and long term strategies with defined outcomes and measurable milestones

• Strong background in operations management routines i.e., monthly business reviews, quarterly business reviews, management off-sites

• Key skills in manager and staff development, delegation, and controls

• Excellent verbal and written communication skills

• High attention to detail

• Ability to provide professional support and present a positive image of the Department and Bank

• Regular travel to out of state locations, key regulatory engagem