Sr. Associate, Laboratory Instrument Services (LIS) Specialist

ROLE SUMMARY

The Laboratory Instrument Services (LIS) Specialist provides and oversees routine and non-routine maintenance on assets for both regulated and non-regulated assets used in Cell Banking, Pharmaceutical Manufacturing, Analytical Test Laboratories and Facilities/Utilities for Global Workplace Experience (GWE) in support of the BioTherapeutics Pharmaceutical Sciences (BTxPS) site located in Chesterfield, MO.  Services range from installation, maintenance, repair and technical liaison with responsible assets.

With input from both the customer equipment owner and the original equipment manufacturer (OEM), this role will perform a review of new assets to assess a proper maintenance strategy while overseeing that strategy throughout the lifecycle of the assets within EAMS (Enterprise Asset Management System) or Pfizer’s Computerized Maintenance Management System (CCMS). 

Additionally, this role will be responsible for creating the procedures necessary for the support model as well as choosing the support method (self-perform, contract or sub-contracted through the onsite Integrated Facilities Management (IFM) provider). This role relies heavily on several systems including the CCMS, a Global Document Management System, Laboratory Information Management systems, procurement systems and various Original Equipment Manufacturer systems to perform daily work.

The LIS Specialist may also represent the site on various GWE Community of Practice or Regional Teams to ensure best practices and standards are being leveraged across the broader GWE portfolio.

This position will foster and maintain working relationships with colleague and contracted resources to analyze needs, provide recommendations, and execute plans and options that align with overall GWE goals and supported business line objectives and strategies.

ROLE RESPONSIBILITIES

• Interact with the on-site integrated LIS team  

• Communicate with OEMs to assist in troubleshooting or to escalate issues above site

• Have or develop a working knowledge of pharmaceutical industry regulations including but not limited to the Food and Drug Administration (FDA) and the Medicines and Healthcare products Regulatory Agency (MHRA).

• Communicate with customers regarding service levels

• Collaborate with Asset Lifecycle Manager to establish support models for incoming assets

• Communicate with management

• Collaborate with others to provide service to the site, this may include hard service providers, external service providers, equipment owners, vendors, procurement, and others

• Collaborate with and engage other site leads or team members

• Complete related assignments and tasks as determined by GWE manager

• Enhance department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.

• Update job knowledge by participating in internal and external training opportunities; internal communities of practice; maintaining personal networks; participating in professional organizations

BASIC QUALIFICATIONS

Education and Experience

• Bachelor’s degree in a science, technology or engineering discipline

• Minimum of (2) years of demonstrated experience with scientific equipment in a laboratory or manufacturing environment

Technical and Soft Skills

• Passion for customer service

• Skilled collaborator and communicator with excellent written, verbal and people skills

• Ability to apply new learnings through innovative ways of working and new processes

• Possess broad problem-solving, diagnostic and repair skills

• Ability to understand and execute tasks while following prescribed SOPs (Standard Operating Procedures) or work instructions

• Ability to foster working relationships with customer base

• Change agile and the ability to quickly adapt to customer needs and requirements

• Ability to present and discuss findings with manager, customers and contractors

• Demonstrated computer skills; Windows operating systems and MS Office Suite

PREFERRED QUALIFICATIONS

• Experience working in the pharmaceutical industry

• Comprehensive understanding of good documentation practices used in the regulated pharmaceutical industry

• Demonstrated computer skills; Computerized Maintenance Management Systems (EAMS Pfizer specific)

PHYSICAL/MENTAL REQUIREMENTS

Due to the nature of work assignments, incumbents must be able to perform detailed work