Public Information Specialist Senior

Date Opened: Friday, February 20, 2026 12:00 AM

Close Date: Friday, March 06, 2026 12:00 AM

Department: Storm Water Services Department

Salary: $68,455.00 - $85,569.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

This position is part of the Storm Water Services Communications Team and is primarily responsible for successful implementation of external and internal communications that support Storm Water Services’ mission and strategic priorities.

The salary range for this position is $77,012.10 - $85,568.99. Commensurate with Experience

Major Duties and Responsibilities:

• Perform advanced, professional work in developing and implementing strategic public information initiatives that support Storm Water Services’ mission and priorities.
• Manage complex public information projects from concept through completion, including planning, execution and evaluation. Monitor performance metrics to confirm alignment with objectives and apply insights to refine strategies.
• Lead the storm drainage infrastructure education campaign, overseeing creative direction, messaging, social media, website and related content. Drive engagement through multi-channel strategies and performance analytics.
• Develop clear, accurate and audience-focused written communications to effectively convey Storm Water Services’ work to internal and external stakeholders.
• Design high-impact communications (e.g., presentations, publications, graphics) that transform complex information into clear, engaging and easily understood messages.
• Design and manage print materials (e.g., utility bill inserts, reports, doorhangers, brochures, fact sheets), ensuring creative quality, brand consistency, timely revisions and efficient coordination with vendors.
• Implement initiatives to ensure effective communications for all, including language access and alignment with digital accessibility standards.

Knowledge, Skills & Abilities:

• Strong organizational and project management skills with keen attention to detail.
• Skill in prioritizing multiple tasks and meeting tight deadlines.
• Ability to perform effectively in fast-paced, collaborative team environments.
• Ability to build and maintain collaborative relationships across teams and stakeholders.
• Self-motivated with the ability to work independently and take initiative.
• Excellent writing and editing skills with proficiency in AP style.
• Ability to clearly communicate technical information to diverse audiences.
• Knowledge of content creation strategies for various media platforms.
• Knowledge and experience in graphic design across multiple platforms.
• Strong understanding of typography, negative space, visual balance, and color harmony.
• Advanced proficiency in MS Office and Adobe Creative Cloud applications.
• Willingness and ability to work public events during evenings and weekends as needed.

• Successful candidate must have a valid driver's license and ability to receive and maintain a City Driving Permit.

Preferred Qualifications: 

• Bachelor’s degree in communications, public relations, journalism or related field
• Minimum of five years in a public relations or communications position
• Background in stormwater, water resources, natural resources, environmental science and/or government, non-profit experience

Minimum Qualifications:

High school graduate or equivalent and seven years relevant experience.

Or

Associate's Degree and five years relevant experience.

Or

Bachelor's Degree and one year relevant experience

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s)