IT Customer Success Partner - SCPE and IDA (m/f/x)
ALDI SÜDAbout the role
Info text
With more than 7,300 stores in 11 different countries, ALDI SOUTH is one of the world’s largest food retailers. It is our mission to supply our customers with high-quality food at the best possible prices. In doing so, we follow our own unique concept of consistency, simplicity and responsibility. ALDI SOUTH IT ensures that everything runs smoothly, from the IT infrastructure to the software used, at both national and international level. Within the scope of transnational projects, our experts develop IT solutions for worldwide deployment at ALDI SOUTH.
Your Job
What this role looks like.
- Working in a team that ensures a standardised supply/demand process for captives
- Organising meetings with stakeholders to agree on strategic targets and clarify budget-related questions
- Supporting internal customers from around the world in optimally using our service desk
- Ensuring outstanding service quality when handling complaints and complex queries
- Acting as an interface between the service provider and the company to improve relationships through proactive consulting and data analysis
- Continuously improving processes and their seamless integration into our organisation
Your Profile
What you bring with you.
- University degree in economics/business informatics, business administration or comparable qualification
- In-depth knowledge of ITIL, service desk operations and IT methodology
- Experience in working with tools, applications and processes related to the relevant focus (SCPE or IDA)
- Experience in data analysis and processing
- Successful work as a customer success partner using BRM principles and stakeholder management
- Very good communication skills and customer orientation
- Experience in the use of Tableau
- Knowledge of working with ServiceNow, PowerPoint, ThinkCell and M365
Desirable extras.
- Experience in an international working environment
- Initial project experience is considered an advantage
Your Benefits
What you will get in return.
- Partial mobile working within Germany, incl. hardware budget
- State-of-the-art technologies
- Attractive remuneration as well as holiday and Christmas bonuses
- Future-oriented training and development
- Modular onboarding and buddy
- Corporate health management programme
Your Tech Stack
What you will work with.
- M365
- Adobe
- SAP
- Lean IX
- Many more depending on the job
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