Director of Information Technology, Openings and Transitions

Company Description

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Job Description

Auberge Collection is seeking a Director of Information Technology, Openings and Transitions to lead technology readiness for new hotel openings, property transitions, major renovations, and high-risk activation programs.

This is a role for an unusually strong builder-operator: high judgment, high urgency, high standards, and the ability to bring order to complex opening environments. The strongest candidate will be fluent in modern work practices, including AI tools, automation, dashboards, structured data, and disciplined project controls. They should already be using AI responsibly to move faster, synthesize information, identify risk, improve documentation, and help teams make better decisions.

This is not a traditional helpdesk or back-office IT posting. We are looking for a rare operator who can move from strategy to details without losing speed: someone who can translate opening dates, space handovers, operational training, mock service, and cutover milestones into technology required-by dates with clear owners, evidence, risks, and escalation paths.

Core Accountability

The Director owns technology opening readiness across six linked dimensions:

1. Best-in-class standards: apply, improve, and enforce opening playbooks, readiness gates, system standards, acceptance criteria, documentation, and reporting discipline.

2. Modern tools and controls: use approved AI tools and automation to accelerate schedule analysis, meeting synthesis, document review, risk detection, action tracking, UAT preparation, defect burn-down, and executive reporting.

3. Infrastructure readiness: coordinate network, Wi-Fi, WAN/SD-WAN, ISP, identity, endpoint staging, cloud voice, collaboration, low-voltage backbone, security systems, AV, IPTV/casting, radios, payment devices, and property technology infrastructure.

4. Hotel systems readiness: drive PMS, POS, payments, spa, reservations, CRM, revenue, finance, procurement, HR/timekeeping, engineering, housekeeping, guest messaging, sales/catering, reporting, interfaces, users, roles, data, and support readiness.

5. Operational readiness: align technology completion with restaurant, bar, spa, rooms, back-of-house, and front-office training; support mock service, sleep tests, simulations, local super-user preparation, and property handover.

6. Executive control: maintain a single source of truth for readiness, dependencies, decisions, blockers, owner commitments, evidence, open risks, contingency plans, and hypercare status.

Key Responsibilities

Exceptional Standards and Modern Delivery

• Operate with the highest standards for openings, transitions, documentation, technology readiness, vendor accountability, and escalation.

• Build and maintain opening control rooms using approved platforms, structured trackers, meeting summaries, action logs, decision logs, readiness dashboards, and AI tools where they improve speed or clarity.

• Turn vendor updates, construction schedules, meeting notes, system matrices, and training plans into clear required-by dates, risk flags, owner assignments, and executive-ready summaries.

• Create repeatable workflows for status reporting, issue triage, document control, requirements extraction, readiness scoring, UAT planning, defect categorization, and knowledge transfer, using AI and automation where they make the work better.

• Protect data governance, privacy, cybersecurity, and approval boundaries when using AI tools; never expose sensitive property, guest, employee, commercial, or security information to unapproved tools.

• Continuously improve the opening playbook based on lessons learned from each project, including wha