Manager of Network and Telecommunications

Job Description

Manager of Network and Telecommunications                                                                                                 GRADE:  15 

NON-BARGAINING UNIT                                                                                                                                            EXEMPT

 

BASIC FUNCTION  

The Manager of Network and Telecommunications is responsible for the management of system-wide use of VSCS’s network infrastructure including WAN, LAN, Internet, and Internet 2. Working with the Director of Enterprise Infrastructure, the Manager designs, implements, and maintains a network that is cohesive and efficient with the goal of never being a restricting factor in the success of strategic initiatives. Takes a lead role on committees and groups charged with network design, performance, and security matters. 

This position offers a hybrid schedule within office and remote days varying depending on business needs.

ESSENTIAL DUTIES & RESPONSIBILITIES 

• Management of all aspects of VSC’s network infrastructure including routers, switches, firewalls, and monitoring equipment.
• Develop, recommend and implement a Disaster Recovery plan incorporating redundancy throughout the VSC, including a testing plan on a regular basis.
• Establish relationships with other entities throughout the state to leverage access to systems and networks that could enhance the educational experience for faculty, staff, and students.
• Serve as the single point of contact with our network service providers, managing the quality of vendor relationships and clear lines of communication.
• Work with security and regulatory agencies to ensure the network meets federal and state compliance.
• Provide leadership with regular updates, including statistics, the effectiveness of services, and a vision for continuously improving service.
• Provide technical advice and assistance on network resources and technologies to IT staff throughout the VSCS.
• Works with leadership in developing and evaluating RFP’s for system wide network services and negotiating final contract terms.
• Project Manager for deploying new network services.
• Working with leadership providing a budget for system-wide shared expenses related to network services.

SUPERVISION RECEIVED 

Reports directly to Director of Enterprise Infrastructure.

SUPERVISION EXERCISED 

Direct supervision of up to 3 staff members is possible. 

MINIMUM QUALIFICATIONS 

• Bachelor’s degree in computer science or other related discipline.
• Minimum of five (5) years of experience in information technology.
• Experience managing a multi-vendor, multi-site infrastructure.

PREFERRED QUALIFICATIONS 

• Eight (8) or more years of progressively responsible experience.
• Experience with higher education information technology.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge: 

• Knowledge of current technologies and hardware capabilities of a large network environment, preferably in Higher Education.
• Strong hands-on technical skills working with routers, switches, and next-generation firewalls with an emphasis on Cisco equipment.
• Knowledge and experience working with the latest WAN technologies including Metro Ethernet and MPLS.
• Extensive knowledge of TCP/IP protocols and routing technologies; IPV4, IPV6, VPN, SNMP, OSPF, RIP(V2), EIGRP, BGP.
• Knowledge and experience of bandwidth management, QOS and traffic shaping capabilities of routers, switches, firewalls and other similar equipment.

Skills:  

• Demonstrated skills in project management and ability to foster collaboration, cooperation and communication among diverse groups.
• Excellent interpersonal and communication skills.
• Strong organizational and conceptual skills.
• Strong focus on customer service.

Abilities:  

• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to solve complex problems under stressful conditions.
• Ability to provide excellent customer service.
• Ability to explain technical concepts to non-technical users.
• Ability to handle multiple tasks simultaneously.

Location: This position may be based on any of the Vermont Sta