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The Mail Operations Pharmacy Technician for Credit and Collections 2 identifies and collects overdue accounts to minimize outstanding debts. Perform research and resolution for members regarding their financial account through the phone. Retain membership and assist members in making payments for past due balances. Set up Credit Card Accounts for recurring payment. Communicate any trends and/or problems. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Work with defined parameters to identify work expectations and quality standards, but has some latitude over prioritize/timing, and works under minimal directions. Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

We are looking for a Mail Operations Pharmacy Technician 2 to represent us by addressing the following items below:

• Handle outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
• Addressing customer needs which may include complex financial questions, resolve issues, and educating members. Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
• Process Part B claims for PDP members
• Process Grants
• Ability to perform in a metric-based department.

Use your skills to make an impact
 

Key Competencies

• Builds Trust: You honor your word by doing what you say you are going to do.
• Keep attuned to the needs and perspectives of customers and use this insight for the benefit of the business.
• Drive for excellence: You are a continuous learner who encourages others to learn. By always upgrading your own work, you achieve results and outperform the competition
• Meet shared expectations and achieve results.

Required Qualifications

• Must have an active license with the Board of Pharmacy in the appropriate state.
• National Certification, PTCB CphT
• 3 years of related experience
• Must be passionate about contributing to an organization focused on improving consumer experiences
• Navigate computer programs and tools
• Handle multiple or challenging priorities, including use of multiple computer applications at a time.
• Effective verbal and listening communication skills

Preferred Qualifications

• High School Diploma or GED
• National Certification, PTCB CphT

Additional Information

Schedule: Monday - Friday

8 am - 4:30 pm MST

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$40,000 - $52,300 per year

 

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive