Senior Product Delivery Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in the Digital Content Management team for Chase.com, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value. You will ensuring each request is completed by utilizing the producer work plan and execute at the highest level of quality, and efficiency. You will maintain a detailed understanding of the needs of the assigned group from the business and technical perspective, and assess customer impacts, create solutions, and ensure coordination and communication of impacts to key stakeholders.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Responsible for project managing small development type updates/requests to all of the websites supported within the group
• Liaise and advocate with product and development teams to ensure optimal authoring experience
• Ensures work is completed within the SLAs, and when delays occur, they are documented and communicated to the requestor

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either content management or relevant domain area
• Demonstrated ability to execute requests with detailed precision
• Demonstrated ability to multitask to coordinate multiple projects, facilitate meetings across business lines and vendors, and meets both scheduled and unscheduled deadlines
• Demonstrated ability to work under minimum direction and uses independent judgment in decision-making
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Experience authoring within content management systems
• Strong presentation/facilitation skills
• Must work well in a geographically dispersed team environment 

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Experience with Adobe Experience Manager (AEM) and building with content fragments
• Working knowledge of HTML
• Foundational knowledge of accessibility/ADA requirements for websites

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, re