Senior Field Operations Engineer - Dallas, TX
Lumen TechnologiesAbout the role
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
Responsible for providing 24x7x365 Tier III technical support and troubleshooting assistance to field operations for facilities critical infrastructure equipment such as (AC power distribution, buildings, grounding, fire systems, generators, Auto Transfer Switch (ATS), Uninterruptable Power Systems (UPS), UPS battery strings, Direct Current (DC) power plants, DC plant batteries, Power Distribution Units (PDUs), Static Transfer Switch (STS) and Heating, Ventilation and Air Conditioning (HVAC) systems, including Computer Room Air Conditioner (CRAC) units, chillers, dry coolers, condensers, pumps and building structural issues) to ensure operational integrity, improve efficiency and reduce operational costs.
Location
Work Location : Dallas, TX
The Main Responsibilities
• Provides Tier III support to field technicians and field management in stabilizing emergency situations and reducing the dependency on vendor support for issues that can be solved internally.
• Dispatches vendors in ticketing system, follow up on repairs with vendors and process vendor invoices.
• Assists field technicians in reducing the dependency on vendor support for issues that can be solved internally.
• Participates as a subject matter expert on task forces or cross functional projects; advises departments on solutions for technical problems or barriers.
• Recommends solutions to increase network integrity and reliability through testing and evaluation.
• Participates in disaster recovery/response activities when needed.
What We Look For in a Candidate
• 5+ years of documented sound experience working with critical infrastructure.
• Must have recognized leadership skills, effective communication skills, be able to perform extremely complex technical tasks, lead teams, vendors, and contractors in projects/assignments/tasks major in scope and complexity.
• Ability to travel in short notice to provide hands-on assistance with emergency situations. Travel is a requirement of the position.
• Effective verbal and written communication skills ensure specifications and expectations are being met.
• Valid driver's license and satisfactory driving record.
Compensation
Location Based Pay Ranges
$93,092 - $124,122 in these states: TX
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
#LI-Onsite
Requisition #: 342771
Life at Lumen
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