Product Engagement Associate

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Title:  Financial Processing Services Product Engagement Associate

Position Summary:

The Financial Processing Services Product Engagement Associate will be responsible for the delivery and execution of business solutions for the Technology Enabled Services organization. Your mission will be to propose and implement solutions to improve customer value and drive athena operational efficiency. To succeed, you are a strong analytical problem solver and an excellent communicator.  The Associate is a critical thinker who creates business cases, influences stakeholders and R&D roadmaps, and demonstrates command of the technical and industry knowledge. The Associate will manage and influence project teams to action, balancing urgency while cultivating lasting collegial relationships.

Essential Functions (Duties and Responsibilities):

45% Business Analysis and Process Improvement

• Use both hard data analysis and qualitative evaluation to determine root causes of a problem
• Analyze trends to deliver clear and compelling data story to stakeholders
• Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
• Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
• Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems

45% Project & Stakeholder Management

• Lead initiatives and projects that improve client and operational outcomes over a planning cycle, representing broad subject matter expertise
  • Creates and curates project plans and initiative roadmap, balancing and setting clear stakeholder expectations and proactively identifying areas of risk
  • Ensure success by leading execution across the company - including external vendors, R&D, and operations
  • Identify metrics and define success criteria to create transparency and visibility into program success and/or improvement areas
• Discover customer requirements and improve the service by incorporating feedback into product and service prioritization
• Present project purpose, updates, and outcomes to Operations and stakeholder leadership, demonstrating command over all components of the project

10% Mentorship and Training

• Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Operations, creating content and collateral as needed
• Shares role specific content knowledge
• Actively participates with team and engages peers in learning and understanding

Education & Experience Required:

• Bachelor’s Degree (or commensurate level of professional experience)
• 3-5 years of professional experience
• Experience working with cross-functional groups and teams to achieve common goals and communicating and presenting to stakeholders
• Demonstrated ability to assume sole and independent responsibility for various projects

Knowledge & Skills:

• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Outlook, OneNote
• Knowledge of Lean Six Sigma and Agile development methodologies preferred
• SQL experience preferred

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their bes