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HI
Commercial HVAC Service Technician Relocation & Sign On Bonuses Available Up to $5,000
Hiller Plumbing, Heating, Cooling & ElectricalUnited Statesfull_timeVerifiedPosted 15 Dec 2024
💰 $50,000/yr
About the role
Our MissionBe America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.
Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.
WHY Join HillerAt Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
Here are even more reasons to join the Happy Hiller Team!- Our Family Owned & Care Culture- OUR VALUES- Healthy Work/Life Balance- Established Career Paths- Advancement Opportunities- Year-round work – NO LAYOFFS- 401k Plan w/ Company Match- Employee Referral Program- Regular Performance Reviews- Paid Training in our state-of-the-art facility
BenefitsMedical, Dental & Vision insuranceLong and Short-term disabilityCompany paid $50,000 life insuranceCompany paid vacationPaid holidaysMedical Flex Spending accounts – Family care
Responsibilities:• Create a care culture.• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.• Present professionally to the customer in actions, communication, language, and by wearing a clean Company uniform.• Consistently provide accurate TruTransparency pricing.• Mentor and develop apprentices under his / her care to achieve desired performance metrics.• Perform a thorough and accurate HVAC inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet.• Proper use of down tag.• Understand when to issue a “Lock Out / Tag Out” tag and the required follow-up steps.• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. • Present repair options to include cost using the options sheet.• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.• Facilitate order for all parts required for appointments and ensure preparedness for the day of service. • Process warranty parts and paperwork as the job is completed; follow-up to verify the warranty processed.• Record all material used or consumed on the job for job costing and replenishing. • Work with manager / dispatch to schedule a follow-up appointment with the customer when the work is not completed during the initial appointment. • Transport materials and tools to the job site and provide proper accounting of assigned tools.• Keep truck clean, stocked and accurately inventoried.• Protect customer’s home from damage while working and leave customer’s home cleaner than when arrived.• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.• Inform a team lead or manager when the customer does not have HVAC service before leaving the job.• Communicate the benefits of Club Memberships.• Manage to performance metrics scorecard. • Report safety issues to team leader or manager.• Perform other duties as assigned.
Position Requirements:• A High School diploma or general education degree (GED).• A minimum of 2-Years experience preferred but not required in commercial service, troubleshooting, and correcting diverse commercial HVAC service issues.• Environmental Protection Agency (EPA) 608 Certification.• A valid driver’s license and approval to drive by Company’s insurance carrier.• A valid driver’s license and approved to drive by the Company’s insurance carrier.• Excellent customer service skills with desire to exceed customer expectations.• Must be highly organized with good attention to detail and follo
Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.
WHY Join HillerAt Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.
Here are even more reasons to join the Happy Hiller Team!- Our Family Owned & Care Culture- OUR VALUES- Healthy Work/Life Balance- Established Career Paths- Advancement Opportunities- Year-round work – NO LAYOFFS- 401k Plan w/ Company Match- Employee Referral Program- Regular Performance Reviews- Paid Training in our state-of-the-art facility
BenefitsMedical, Dental & Vision insuranceLong and Short-term disabilityCompany paid $50,000 life insuranceCompany paid vacationPaid holidaysMedical Flex Spending accounts – Family care
Responsibilities:• Create a care culture.• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.• Present professionally to the customer in actions, communication, language, and by wearing a clean Company uniform.• Consistently provide accurate TruTransparency pricing.• Mentor and develop apprentices under his / her care to achieve desired performance metrics.• Perform a thorough and accurate HVAC inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet.• Proper use of down tag.• Understand when to issue a “Lock Out / Tag Out” tag and the required follow-up steps.• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. • Present repair options to include cost using the options sheet.• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.• Facilitate order for all parts required for appointments and ensure preparedness for the day of service. • Process warranty parts and paperwork as the job is completed; follow-up to verify the warranty processed.• Record all material used or consumed on the job for job costing and replenishing. • Work with manager / dispatch to schedule a follow-up appointment with the customer when the work is not completed during the initial appointment. • Transport materials and tools to the job site and provide proper accounting of assigned tools.• Keep truck clean, stocked and accurately inventoried.• Protect customer’s home from damage while working and leave customer’s home cleaner than when arrived.• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.• Inform a team lead or manager when the customer does not have HVAC service before leaving the job.• Communicate the benefits of Club Memberships.• Manage to performance metrics scorecard. • Report safety issues to team leader or manager.• Perform other duties as assigned.
Position Requirements:• A High School diploma or general education degree (GED).• A minimum of 2-Years experience preferred but not required in commercial service, troubleshooting, and correcting diverse commercial HVAC service issues.• Environmental Protection Agency (EPA) 608 Certification.• A valid driver’s license and approval to drive by Company’s insurance carrier.• A valid driver’s license and approved to drive by the Company’s insurance carrier.• Excellent customer service skills with desire to exceed customer expectations.• Must be highly organized with good attention to detail and follo
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