Director of Product
Jet Support ServicesAbout the role
Position Summary:
JSSI is transforming into an AI-first technology and product organization, and the Director of Product is central to that transformation. This is not a traditional product management role. You will sit within the product organization as the dedicated product leader for a few business units — the person that Finance, Sales, Tech Services, or another BU actually calls when they need technology to move their business forward.
You will own the entire product relationship for your business units: understanding their goals, translating their needs into prioritized intake for our engineering teams, and ensuring that what gets built actually solves the right problems. You will use AI as a core part of how you work — from generating first-draft requirements, to analyzing feedback at scale, to tracking adoption — and you will be a visible example of what an AI-first product leader looks like in practice.
You will manage 1–3 Product Managers. This is a high-ownership, high-visibility role on a team that is moving quickly and building something that did not exist before.
Duties and Responsibilities:
Own the business relationship
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Serve as the dedicated product leader for your assigned business units as the single point of contact for all product needs, escalations, and roadmap conversations
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Build deep relationships with business unit leaders and stakeholders; understand their goals, constraints, and workflows well enough to anticipate needs before they are articulated
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Represent your business units’ priorities clearly within the technology organization, and represent technology’s capabilities and constraints clearly back to the business
Drive intake and prioritization
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Translate business needs into structured, prioritized intake for Solution Architects and engineering teams
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Own the “what” and the “why” not the “how”; partner closely with Solution Architects who own end-to-end delivery
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Maintain living spec libraries for your BUs: clear, up-to-date requirements that drive AI agents and replace traditional PRDs
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Make hard prioritization calls, communicate tradeoffs transparently, and protect the team from scope creep while keeping stakeholders bought in
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