Lead Patch Engineer

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. 

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #8 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

Talkdesk is expanding its US FedRAMP team and looking for a Lead Patch Engineer to lead our organization wide infrastructure and application patching efforts.

This is a fully remote, full-time exempt position. All work must be performed on US Soil.

Responsibilities

• Lead a modest team of Patch Engineers to ensure patching levels are in line with the FedRAMP Moderate Service Level Agreements (SLAs). Providing the most secure and up to date building blocks for our deployed environments as possible.
• Identify and address opportunities to automate and/or streamline our patching processes, tools, and procedures.
• Identify and communicate to appropriate teams any breaking changes to applications and infra ahead of upcoming changes or SLA deadline breaches providing them maximum time to review and address.
• Assist Security Teams with reviewing scan results including identifying false positives, reviewing assigned risk levels, and tracking vendor dependencies.
• Review and assist with monthly vulnerability reports.
• Maintain and continuously improve the Center for Internet Security Level 1 compliance of our base Amazon Machine Images (AMIs) and Container images.

Skills and Qualifications

• At least 5 years of computer science/information technology and/or information security experience
• At least 5 years of linux patching experience.
• At least 5 years of experience in supporting a continuous monitoring/patching environment/pipeline in an AWS environment.
• At least 5 years of experience with container technologies such as: Docker, EKS, Podmon.
• Experience with AWS Systems Manager (SSM)
• Experience with 1 or more of the following tools: Defect Dojo, Anchore, Nessus, Tenable, or equivalent competing tools.
• General understanding of Database, Server, and Network technologies
• Experience with 1 of more of the following languages: Ruby, Python, Java, Kotlin
• Experience collecting, transforming, and reporting from CSV/Spreadsheet data
• Creative and analytical with strong problem-solving skills.
• Ability to operate independently and proactively, but also know when and what to delegate.
• Insatiable curiosity and passion for problem solving.
• Strong communication and critical thinking skills.

Nice to Haves

• Big data experience
• ITIL Experience
• Security Certifications
• CIS Level 1 Hardening Experience

Extras

• Completely Remote (work must be performed on US Soil.
• Constant career development and learning opportunities

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.