Service Advisor

Job DetailsJob Location: Kansas City - Liberty, MO 64068Position Title: Service Advisor 

Reporting to: Service Manager 

Department: Service  

 

Central Power Systems & Services is a privately held company with deep roots going back to 1954.   

Our Mission Statement is forging long-lasting partnerships by providing first-class customer support.  We live that statement every single day. We are looking for a Service Advisor to help support that mission.  

JOB SUMMARY                                        

The service advisor is expected to be a Liaison between the Service Department and their Customers. The Service Advisor is expected to take ownership of all Repair Orders (Customers) that they open as well as support all other Repair Orders (Customers) as needed until the time they are completed and closed.  Compensation includes a competitive, team-based incentive plan based on department performance! 

RESPONSIBILITIES 



Greet customer, establish rapport and gather repair issue information 





Communicate intake of repair orders to the Foreman 





Create and present Customer(s) with Estimate(s) and or Repair Plans 





Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction 





Collaborate with Parts Dept. to ensure timely ordering and prevent delays 





Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation 





Update Customers on status throughout repair process 





Meet or exceed service upselling goals 





Customer Pick-up 





Process customer invoicing and payments 





Adhere to all safety policies and maintain safe environment for customers and employees 





Other duties as assigned 



Great Benefits 



Competitive Salary 





Tool Programs available for entry level technicians 





Health Benefits including Medical, Dental, Vision and Life insurance 





401(k) with a company match 





Paid Time Off + 7 Company Paid Holidays 





Productive Work Environment with opportunity for internal growth 


QualificationsQUALIFICATIONS                          



High school diploma required, technical education in Automotive, Diesel or related field a plus 





Experience in a shop environment, heavy-duty diesel shop experience preferred 





Excede software experience preferred 





2+ years sales experience, specifically upselling service 





3+ years experience and industry knowledge preferred 





Strong written and verbal communication skills 



 

WORK CONDITIONS  

 Physical Demands/Work Environment:   

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs.  It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels.  This list is not meant to cover every possible scenario but simply provide an outline.  Employees may be assigned other tasks as needed.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

CPS&S is a smoke-free and drug-free work environment.