Operations Analyst - Secured Network Services

Job Description

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week(10-12 days a month ) at the following office location: St. Petersburg, FL.

Summary
Under the direction of Global Manager, Network Operations, and in consultation with IT Manager, Network Infrastructure, the SNS Operations Analyst will be involved with day-to-day operations, troubleshooting, monitoring and implementation of network infrastructure within the global Raymond James environment. The primary focus of this role will be to participate in administration and management of global Raymond James LAN, WAN, firewalls, load balancing, wireless networks, network access control, etc.

The ideal candidate will have 3+ years networking background with general administration, troubleshooting and design skills. Raymond James is looking for someone who is highly motivated, willing to expand their skillset, and will take ownership of tasks assigned. 

Responsibilities

• Ensure Keep-The-Lights-On tasks are handled with priority and efficiency.

• Provide Tier-2 support for incidents and problem tickets. 

• Collaborate and provide network security guidance to other teams as needed.

• Responsible for up-time, monitoring, reliability, stability and policy maintenance of supported systems.

• Participate in high-priority calls and own problem management tasks.

• Produce and maintain current description and documentation of knowledge management, policy configuration, including tracking and documenting any changes to policies, procedures, and operational tasks.

• Ability to install new networking equipment and cabling within data centers.

• Provide suggestions to Engineering and Architecture teams on current and emerging technologies.

• Bring technical knowledge from external sources and incorporate ideas for creating efficiencies / continuous improvement.

• Provide recommendations for Business Continuity Planning and Disaster Recovery, participate in these activities, and update and maintain network plans. 

• Contribute into and own ITIL processes involving change management, audit tracking, etc.

• Promote service offerings to grow global infrastructure to meet business and technology needs.

• Be available for rotational on-call support, as required, on a 24 hour x 7 days / week basis.

• Communication, convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

• Satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.

• Problem solving using effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints, and probable consequences.

• Time management to prioritize and effectively get through project deadlines.

• Research, writing, editing, and proofreading.

• Performs other duties and responsibilities as assigned. 

Technical Skills:

• 2 to 3+ years of relevant experience in Network or Information Security, or a combination of education, training, and experience.

• LAN/WAN network technologies and related protocols.

• F5 Load Balancing (LTM, GTM)

• Firewall Technologies (NGFW, SASE)

• Knowledge of configuring and managing firewall policies, detecting threats, and troubleshooting issues.

• Understanding of security protocols (IPsec, SSL, TLS, etc)

• Experience establishing and troubleshooting IPSec Tunnels.

• SSL VPN (Global Protect, F5 BigIP Edge Client)

• SDWAN and SASE technologies (preferably Cisco Viptela and Prisma SDWAN/Access).

• Wireless networking technologies (802.11x).

• Familiar with automation, monitoring and reporting tools (Solarwinds, SevOne etc).

• Understanding of Cloud technologies (AWS, Azure, SASE, etc).

• Converged voice and data infrastructures.

• Quality of Service (QOS) design and configuration.

• TDM / IP PBX configuration (Avaya, Zoom Phone, etc)

• Common network monitoring, access control (NAC) and troubleshooting tools.

• Knowledge of service management frameworks (ITIL) desirable.

• Fundamentals of network protocols such as TCP/IP, DNS, DHCP, SNMP, BGP, OSPF, EIGRP, MPLS, SD-WAN and VLANs, along with their implementation and troubleshooting.

• Demonstrate a satisfac