Director of Network Operations

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.  Our care is delivered virtually through our app, via secure messaging and telehealth visits.  When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com

 

"Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@oshihealth.com, and we’ll confirm whether you’re engaging with one of our Oshi teammates!"

About the Role
Are you a strategic operator who thrives in fast-paced environments, loves building systems from the ground up, and wants to be part of transforming healthcare?

We’re looking for a results-oriented, detail-driven leader to join Oshi Health as Director of Network Operations. In this role, you’ll be responsible for scaling and optimizing Oshi’s open access care delivery network, launching new provider partnerships, and ensuring operational excellence across the board. You’ll collaborate cross-functionally to bring deals from handshake to go-live, and you’ll help define how we expand our impact across markets.

This is a high-impact role where you’ll support both the growth and execution of our strategic vision—making digestive healthcare more accessible, seamless, and effective for patients nationwide.

What You’ll Do

Lead Network Implementation & Growth

• Serve as the operational lead for new partner launches—owning the transition from signed deal to successful implementation

• Translate deal terms into scalable workflows aligned with Oshi’s care model

• Build implementation playbooks and standardized onboarding processes for partners

• Partner with the VP of Strategic Partnerships to provide operational input during deal negotiations and integration planning

• Evaluate potential partnerships from an operational and clinical fit perspective

Build & Scale Oshi’s Open Access Provider Network

• Grow and manage a national GI provider network across key markets

• Oversee phased geographic expansion throughout 2025

• Create and maintain a comprehensive provider directory

• Evaluate provider performance using internal and external quality data

• Build systems and dashboards to track engagement, growth, and operational KPIs

Drive Cross-functional Collaboration

• Partner with clinical, operations, product, and growth teams to align goals and execute successfully

• Serve as a liaison between Oshi teams and external partners to ensure smooth workflows and implementation

• Represent the voice of the partner internally and help resolve issues quickly and effectively

Optimize for Scalability & Process Improvement

• Continuously improve onboarding and account management processes

• Document scalable workflows and create knowledge-sharing tools for the broader team

• Identify and implement solutions that enhance efficiency, partner satisfaction, and patient outcomes

Who You Are

• Experienced operator. You bring 5+ years in provider operations, partnerships, or implementation—ideally in digital health or healthcare delivery. You understand provider onboarding, clinical network management, and partnership execution.

• Project manager at heart.