Service Advisor Motor Trade Job

Due to taking over a thriving automotive service and mot centre we are looking for a Permanent Full-time Service advisor who will also be the Assistant manager. You will have industry knowledge and may be a current service advisor looking to step up or a technician looking for a front desk role. You will also be in charge of the centre in the Depot managers absence This is a Monday - Friday role with working hours of 07.30am - 16.30pm with a 1-hour lunch break. Salary is between £35000 and £38,000 and will be experienced related About the Service advisor role - Assistant manager role As a Service advisor, you’ll play a key role in ensuring the success of our service, maintenance, and repair operations. What we value most is your ability to lead a team effectively, champion exceptional customer service, and drive operational excellence. Your Key Responsibilities as a Service advisor - assistant manager * Along with the depot manager Lead and manage the workshop team, ensuring that targets are met and quality is consistently maintained. * Foster strong communication between departments, including our Bodyshop and Parts Sales, to ensure seamless workflow. * Plan work levels to optimise output and productivity in the workshop. * Promote professional upsell opportunities through customer service and technician reports. * Oversee daily operations, assisting in workflow meetings to ensure smooth processes. * Represent our brand ensuring a positive experience at every touchpoint * Track and manage bookings, estimates, and customer interactions * Handle invoicing and ensure accurate job tracking What We’re Looking For: * Strong organisational skills with the ability to prioritise tasks effectively. * A proactive, can-do attitude, and the ability to take ownership of issues. * Ability to handle multiple tasks in a fast-paced environment. * A proven track record of achieving targets and goals. * Excellent customer service skills with an eye for upsell opportunities. * A keen attention to detail in all aspects of work. * A full UK driving licence is essential. If you’re ready to step into a role where every day brings new challenges and rewards, we want to hear from you! Benefits: * Company pension * Employee discount * Free parking * Health & wellbeing programme * On-site parking You must have a right to work in the Uk as there is no possibility of a work sponsorship for this role