Computer & Info Analyst 1, Digital Technology Solutions, CEAS1 IT

Current UC employees must apply internally via SuccessFactors 

 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

 

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.

Job Overview

Join the University of Cincinnati's College of Engineering and Applied Science as a Computer & Information Analyst Lead, and become an integral part of our Digital Technology Services team. In this dynamic role, you will support cutting-edge educational programs, pioneering research, and comprehensive outreach initiatives. Located at the heart of innovation and leadership in the vibrant University of Cincinnati community, this position offers the unique opportunity to enhance the technological framework that empowers future engineers and researchers. Here, your expertise will not only support academic excellence but also foster leadership in a collaborative, forward-thinking environment.

Essential Functions

• Primarily supports the overall technology needs for the academic departments within the College of Engineering and Applied Science.
• Hardware and software installation, with configuration and administration of end-user desktop and mobile computing devices.
• Troubleshoots, analyzes and resolves problems associated with the system hardware, operating systems, software / applications.
• Ensures compliance with security standards and practices to protect against system vulnerabilities by having a focus on remediation across the college.
• Provide advanced support for computing needs across faculty, staff and graduate student offices, and research labs, supporting multiple platforms including Windows, Mac, Linux, and mobile devices.
• Participates in IT asset management, technology specification and purchasing, email moderation, software license compliance and audio-visual support.
• Collaborate with DTS and DTS CEAS IT teams to align technology support with academic teaching and research needs; communicate effectively with internal and external stakeholders.
• Maintain flexible work hours to support users outside of standard times and engage in research projects subject to ITAR regulations, requiring US citizenship or Green Card.
• Effectively communicates with internal and external stakeholders, especially with faculty, researchers and students. Serves on committees and project teams.  Serves as an expert resource to others.
• Perform other duties as assigned.

Required Education

Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or related field.

Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

Relevant work experience considered.

Additional Qualifications Considered

• Demonstrated experience in Windows, Mac, and Linux desktop support.
• Experience with audio visual technologies is a plus.
• Previous engineering experience, particularly with engineering software.
• Excellent organizational skills with strong attention to detail.
• Ability to meet tight deadlines.
• Superior written and verbal communication skills.
• Ability to work independently and collaboratively, adapting to varying team dynamics.
• Comfortable in a fast-paced, dynamic environment where constructive feedback is common.
• Experience should include administration of desktop technologies and a high level of experience with supporting hardware and software of varying technologies, of a company,