Head of Data, AI and Automation

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new strategic and driven Head of Data, AI & Automation?

As a market-leading credit management company, Intrum has a broad competence in debt collection services and we do business in 20 countries in Europe. We have more than 10,000 experienced employees in our group.

Our business is about helping others. Helping indebted individuals to get out of difficult situations. Helping businesses get paid so they can grow, hire and prosper. Which in turn is positive for the entire economy. You become an essential part of this circle with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title. 

The role
The role will report to Transformation Director

Location for this position is Stockholm (Sickla) .

Hybrid work. We see that hybrid work, where we as employees can work either from home or from the office, creates opportunities to perform and work effectively in virtual and real environments.

Purpose of role

As Head of Data, AI & Automation, you will lead the unified Centre of Excellence responsible for setting the strategic direction and accelerating value creation across data platforms, decision intelligence, AI (including GenAI and Agentic AI), and intelligent automation.

The role has a strong strategic, leadership, and business alignment focus. You will define vision, priorities, governance, and roadmaps, ensuring coherence across capabilities and enabling the organisation to fully leverage data, AI, and automation at scale.

You will be supported by dedicated platform engineering functional leads, as well as Product Owners for Decision Intelligence and Automation, allowing you to focus on strategy formulation, innovation, operating models, and value realisation, while maintaining a solid understanding of modern architectures, model lifecycles, and automation paradigms.

Responsibilities of role

Strategy, Direction & Business Alignment:
•    Define and own the end-to-end strategy for Data, AI & Automation, aligned with Intrum Sweden’s business strategy, regulatory context, and transformation priorities.
•    Translate strategic ambitions into clear capability roadmaps, balancing near-term value delivery with long-term platform and capability build-up.
•    Act as a trusted partner to senior business leaders, ensuring initiatives are business-driven, outcome-focused, and measurable.

Leadership & Operating Model:
•    Lead the combined Data, AI & Automation CoE, establishing clear ownership, governance, and ways of working across domains.
•    Provide senior leadership to Product Owners and functional leads, ensuring alignment across platforms, priorities, and delivery.
•    Drive strong collaboration across Technology, Operations, Risk, Legal, Compliance, and global Intrum counterparts.

Innovation, AI & Automation Enablement:
•    Drive innovation across Decision Intelligence, Advanced Analytics, GenAI, and Agentic Automation, identifying opportunities where autonomous or semi-autonomous solutions can transform complex, end-to-end processes.
•    Promote reuse, scalability, and industrialisation of AI and automation capabilities rather than siloed solutions.
•    Establish responsible AI practices, ensuring transparency, explainability, risk management, and regulatory compliance.

Portfolio, Prioritisation & Roadmapping:
•    Establish structured portfolio and demand management across data, AI, and automation initiatives.
•    Ensure transparent prioritisation based on business value, feasibility, risk, and strategic alignment.
•    Track outcomes, benefits realisation, and capability maturity progression.

Architecture, Governance & Lifecycle Oversight:
•    Ensure coherent end-to-end architecture across data platforms, analytics, AI models, and automation technologies.
•    Oversee governance frameworks covering data management, AI/ML lifecycle, GenAI usage, security, and compliance.
•    Collaborate with global Intrum teams to align local needs with global platforms, standards, and reusable assets.
 

Your Background

We believe you have:

We believe you have:

• A relevant university degree in IT, Engineering, Data Science, or equivalent.
• Extensive leadership experience (typically 10+ years) within data, analytics, AI, automation, or large-scale digital transformation.
• Proven ability to define strategy and translate it into executable roadmaps in complex, regu