IT Project Manager – Technology Refresh
CACI International IncAbout the role
CACI is seeking an IT Project Manager to lead the replacement of 7,500 workstations (desktops/laptops) and mobile devices across 11 CONUS regional sites and 5 facilities in the National Capitol Region.
This position will be responsible for overseeing a team of 15 to 20 technicians, schedulers and asset specialist, performing hardware and software tasks face- to- face with users in a fast-paced environment. Each legacy device will be replaced with a brand new system, both utilizing Win11 OS, however customers will be moving to a new Modern Workplace configuration and receive a new Apple mobile device.
Candidates will be responsible for the entire project lifecycle ensuring new and legacy devices are inventoried, schedules developed and maintained, and technicians ensure that customers have access to all M365 services across workstations and mobile devices. Providing the highest level of customer satisfaction is critical for project success.
This position is full-time onsite in Arlington, VA and Lorton, VA and limited continental US travel.
About the Role:
Responsible for the planning, management, coordinating and executing of the refresh project activities.
Manages technicians and support team schedules ensuring fast-paced delivery of services
Oversees and manages end-to-end project delivery to include
Unboxing, labeling and tagging PC/mobile devices
Coordination of asset delivery activities
Configuration of PCs
Configuration of mobile devices
Testing and validating with customer ability to log-on, install applications and print
Wipe, decommission and dispose of legacy equipment
Respond in a timely manner to tickets and work orders
Troubleshoot to diagnose issues; replace/swap out equipment
Responsible for the creation of project deliverables (project plan, requirements, schedule, etc.).
Works cooperatively with engineering leads to plan and direct project tasks.
Manage project risks and issues and implement corrective actions.
Create and maintain detailed project schedules.
Ensure all work is tracked and managed via ServiceNow.
Communicates effectively with a wide variety of technical and non-technical audiences.
Required Qualifications:
Ability to obtain a DHS Entrance on Duty (EOD).
5 or more Years of project management experience.
Have previously managed technology refresh projects.
Bachelor’s degree or equivalent and 10 years of experience in a technical environment (BA can be substituted for an AA + 12 years of experience or no BA and 16 years of experience)
Previous experience developing templates, SOPs, and work instructions.
Experience with Microsoft Project, Jira, Confluence, and ServiceNow.
Excellent written and verbal communications skills
Preferred Qualifications:
Project Management Professional (PMP) Certification
SAFe Scrum Master Certification
ITIL Foundations v4 or higher.
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new grou
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