Medical Receptionist PMAC FT Nights

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

PMAC Cohort 10

Job Summary:

It's important that all candidates, internal or external, please upload an updated resume that includes the start and end dates (month & year) of any relevant positions you have held. Your resume should be in a Word or PDF format.

Shift:

Full-Time Night Shift - 6:45 pm - 7:15 am, three 12-hour shifts per week

All shifts rotate throughout the week, including weekends and holidays

Department/Unit Summary:

The Pediatric Medicine and Acute Care Unit (PMAC) environment is energetic with a concentration on strong teamwork. Every day provides new learning opportunities. We care for pediatric patients ranging in age from newborns to 18 years who are being treated for a variety of medical diagnoses. Our patients are unique because we specialize in Epilepsy Monitoring, Neonatal Abstinence Syndrome (NAS), and Peritoneal Dialysis. One of the perks of working on our unit is the diverse diagnoses and specialized medical needs of our patients. Also, being a 42-bed unit, we are the largest acute care unit at Children’s Hospital.

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

Benefits here at VUMC are available on DAY ONE!

Preferred qualifications:
1-year acute care experience, preferably pediatric
Professionalism
Exceptional reliability
Great communication skills
Strong teamwork skills
Significant emotional intelligence for the patient population
Flexible availability for scheduling

JOB SUMMARY
Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

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KEY RESPONSIBILITIES
• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES
• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and m