Account Coordinator, Client Success, DV+

Account Coordinator, Client Success, DV+

New York City, NY

Los Angeles, CA

Broomfield, CO

Hybrid Schedule (M/F remote, T/W/TH in-office)

At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we’re looking for people to help us tackle that responsibility with creativity and focus.  Magnite (NASDAQ: MGNI) is the world’s largest independent sell-side advertising platform. Publishers use our technology to monetize their content across all screens and formats including CTV / streaming, online video, display, and audio. Our tech fuels billions of transactions per day!

About this team:

Client Success is a global team whose primary focus is to provide operational support, identify creative solutions, and drive efficiency for the publishers using Magnite to monetize their digital advertising space. 

Magnite’s Account Coordinators are experts in the Magnite Seller Platform (DV+) and the programmatic advertising landscape, providing guidance for publishers and internal teams. Our team is responsible for assisting with integration management, troubleshooting, and front-line support and we are looking for a team player who has a positive attitude and excellent customer service while having a strong passion for what technology and automation can deliver for our clients.

In this role you will: 

• Provide exceptional customer service to external clients 

• Develop an understanding and mastery of all internal tools

• Become an expert on the DV+ platform and leverage knowledge to educate both clients and internal teams on best practices 

• Troubleshoot and resolve client and platform related issues by partnering with technical teams

• Provide prompt external client communications for all inquiries within SLA’s

• Develop strong working relationships and effectively communicate with internal and external teams

• Work closely and collaboratively with the internal Account Teams to ensure the best possible resolution for the client

• Liaise with publishers to oversee proper integration onto the DV+ platform 

• Utilize Salesforce to manage a queue of requests and track progress

We’re looking for someone with:

• Adtech work experience, bachelor’s degree preferred

• Excellent verbal and written communication skills

• The ability to learn quickly while demonstrating strong attention to detail

• Technical aptitude and ability to converse clearly with internal and external clients

• A self-starter mindset and a demonstrated track record of executing and delivering in a fast-paced environment

• Excellent ability to identify and solve problems

• Strong organizational and time management skills; ability to handle multiple priorities

• Excellent Excel and Powerpoint skills; SalesForce experience a plus 

• Knowledge of online advertising concepts is a plus

• Knowledge of HTML and JavaScript is a plus

Comprehensive Perks and Benefits: 

• Comprehensive Healthcare Coverage for You and Your Family from Day One

• Generous Time Off  

• Holiday Breaks and Quarterly Wellness Days

• Equity and Employee Stock Purchase Plan

• Family-Focused Benefits and Parental Leave 

• 401k Retirement Savings Plan with Employer Match

• Disability and Life Insurance

• Cell Phone Subsidy

• Fitness and Wellness Reimbursement

Company Culture: 

We believe collaboration is essential to success. Magnite’s hybrid schedule includes two days worked remotely (Monday and Friday) and three days on-site (Tuesday, Wednesday and Thursday). Our offices provide catered lunches, beverages, snacks, training and development, and office events to support your work week.  We also understand you have appointments, families, hobbies, and other commitments. Magnite strives to maintain a healthy work/life integration for all employees so you can bring your best every day - both at work and at home.

• Community Service and Volunteer Events

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